Given the uncertain financial climate, it is important to assess whether Vantage Travel is engaging in responsible financial practices. But in travel-crazy 2022, Vantages claim that pushing off your We had to call every day and ask for information. ONE day out of 7. Thank you for your ongoing understanding and loyalty. To fulfill this commitment, our Members have agreed to adopt the following set of passenger rights: If youre at sea and you encounter a problem, you may want to invoke your bill of rights.. Read More Business Details and See Alerts, International Association of Better Business Bureaus. Bad credit. Wheres the refund? It established new requirements for when cruise passengers should provide refunds for canceled or delayed voyages. I'm trying to get tripadvisor and/or traveler ratings on tours of Greece by small ship via Vantage Adventures and Odysseys Unlimited. Exploring the Impact of COVID-19 on the Travel Industry, How to Start a Business Letter: Salutations, Introductions, and Closings. Cruise ship gotchas they wont tell you about. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. While we are unable to travel right now, the travel industry is resilient. I felt like I was in an episode of The Twilight Zone. The right to a full refund for a trip that is canceled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures. At a time like now, some may be safer and more convenient than others. Plan to arrive a minimum of 24 hours before your cruise leaves. So you couldnt review the quarantining protocols before making a booking decision and say, No, thats too much. The only way to avoid an unpleasant quarantine is to wait until the infection risk is low. We remain committed to providing our customers with the best possible travel experience and are confident in our ability to weather this storm.. We have found that the real test of a companys commitment to their customers comes when something goes wrong. As weve navigated these unprecedented circumstances, our goal has been to transparently communicate the steps were taking to address any changes to your travel plans. How are they allowed to keep my money? If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or check My Portfolio for travel alerts or to make a payment.. With the exception of Americas Magnificent National Parks and Trans-Canada Rail Adventure & the Rockies, weve made the difficult decision to postpone all journeys through June 1, along with some additional departures beyond June 2021. Both Vantage and Viking Tours offer a ten day cruise. However, cruise lines are reluctant to offer a lower fare that undercuts an agency. that are a good company relatively higher end. The porters removed his bag and he never saw it again. We recently traveled with Vantage and I would steer clear of them. Why? Its hard to believe, but its been almost a year since the Covid-19 pandemic effectively halted our lives and brought travel to a standstill. Its gonna cost you. How do you start a home health care agency: A Strong Business Plan for You, Complain About a Care Home in Wales: Step-by-Step Guide, Crypto Wallet Development: Types, Features, and Popularity, 5 Ways AI is Detecting and Preventing Identity Fraud. Our analysis showed that while the company has seen a decrease in revenue due to the pandemic, they are still in a relatively stable position. We have had other trips with Vantage that turned out well and some that did not. The dinners were only average at best. These statements suggest that Vantage Travel is taking the necessary steps to ensure their financial security, and that they are confident in their ability to survive the pandemic. At the moment, were hard at work contacting all impacted travelers and rescheduling their journeys. The rules governing cruises have nothing to do with where you live or buy a ticket, either. Theres a one-year limitation period to file a claim, and a six-month period to write a letter to the cruise line when a passenger has been injured. But it was the industrys way of saying it could do better. Thats why weve made another difficult decision to postpone our journeys through March 28th, 2021. That agency said that it has received about 275 consumer complaints so far about canceled O.A.T. BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB reports on known marketplace practices. The high seas can be dangerous, and not just in the movies. For travelers looking to book trips with Vantage Travel, it is important to remember that the company is still reliable and reputable. Bloomberg Surveillance, covering the latest news in finance, economics and investments. WebVANTAGE TRAVEL INTERNATIONAL LIMITED Get a D&B Hoovers Free Trial Overview Added By Contacts Financial Statements Competitors Credit Reports News & Insights FAQ Overview Company Description: Key Principal: RAED ELKABBANY See more contacts Industry: Tour operators Printer Friendly View Its important to understand the larger context of the pandemics impact on the travel industry in order to fully assess Vantage Travels financial situation. So you will know the causes of financial stress when you see it. Want a picture of you and your beautiful family? The small-group and cruising company has been recognized nationally. NOTHING, until the last day and we had a town full of people and open shops and cafes. Other travelers looking for refunds may have a better chance if theyre dealing with companies headquartered within Hawaii, Washington state, Illinois or California. If you have a severe health problem, avoid cruising. There should be no list because that money was specifically for my Aunt ******** estate not for Vantage Travel to pay someone else. 1Is cruising safe?What kind of cruise should I take?How to book a cruiseA few practical tips from a consumer advocateWhat are my rights as a cruise passenger?Whats the international cruise line passenger bill of rights?If my cruise is canceled, am I entitled to a refund?Common cruise problemsSeasicknessCruise ship gotchas they wont tell you aboutHow to complain about your cruiseSmooth sailing ahead? The outcome can often turn on who cancels, which is why a lot of suppliers and travelers are playing chicken right now. Peter, let us know how this works out! Lack of savings. And when the world is ready to welcome travelers again, Vantage Deluxe World Travel will be there for you. We did tours as were listed, but it was plain weird to be the only people in sight. Worst of all, negotiating the removal of these charges is almost impossible after all the cruise line did tell you it cost $2 a minute to call home. If you test positive, cruise lines will confine you to quarters or to a special section on the cruise ship for infected passengers, usually for the duration of the voyage. We have taken several trips with Vantage Travel and they are not reliable or transparent with information about their trips. Clever move. Pictures of the kids by the pro photographers? Yes, I am jchpgma. Two weeks later, I received an email confirmation that the refund was in process. I have made numerous calls and three written requests since then. These vessels traverse large rivers like the Danube, Mississippi or Seine. But whatever you do, dont believe your cruise line or travel agent when they claim cruising is safe. Theres no form of travel thats safe right now. They canceled my flight. Its your responsibility yours alone to have the correct documents. Can you help? Due to the high volume of emails we receive, please allow 3-5 business days for a response. Same thing goes for spa treatments, most shore excursions, and alcoholic beverages. (Think of it as a kind of rewards program.) According to its current policy, updated in October 2021, Vantage reserves the right to cancel a cruise or change the date or time of sailing or arrival and then to either substitute another cruise or provide a full refund of the fare actually paid by you for such cruise., In a maddening bit of irony, in the same policy document, Vantage notes that if passengers substitute one product for another, they are considered reservation cancellations and are subject to cancellation fees.. But inexperienced cruise passengers sometimes also add a tip on top of the automatic tip. The right to have included on each cruise lines website a toll-free phone line that can be used for questions or information concerning any aspect of shipboard operations. Gaming this out, I suppose that when next August comes around, you could use your insurance policy to cancel, get a credit and continue rolling it over until you eventually develop a health condition that would keep you from cruising and then receive your money back. Expert shares tips on how to navigate pandemic travel. Thank you again for your ongoing loyalty to Vantage. Not a week goes by that my advocates dont receive a case from someone who didnt have enough travel insurance and faced a large bill at the end of a cruise. Vantage needs the trip insurance! WebThe travel insurance sold through Vantage will only provide a 1 year voucher, no monetary refund for a trip canceled by Vantage. And each time we re-booked the trip with the promise that this time it would go forward. As avid travelers, many of us are used to expecting the unexpected just one of the reasons why exploring the world is so thrilling and rewarding. This is the version of our website addressed to speakers of English in the United States. In an emailed statement, an O.A.T. However, if something goes wrong, expect the worst. Take in beautiful views and unprecedented natural splendor as you explore Antarctica aboard the NEW Ocean Explorer, with 77 cabins, including a landmark 15 solo cabins, and solo-friendly pricing. We understand you want to know the status of your departure as soon as possible and we appreciate your patience as we work with guests based on the immediacy of their departures. Youre dealing directly with the cruise line, so the company cant blame an intermediary for anything that goes wrong. The insurance company blamed the delay in getting a refund on COVID. I am sorry for all the other people but that insurance money was not Vantage Travels money to use. We have not had any reports of passengers with COVID being forcibly removed from a ship recently. ), Back to O. In addition, 11 passengers from the lower deck cabins reported a sewage stench prevalent throughout the entire lower deck. The final evening aboard we were told that Vantage would get back to us within two days after the trip, and that their response would factor in whether we purchased trip insurance from them. In making this tough decision, we took into account the safety of our travelers and worldwide associates, the breadth of the pandemic, and ongoing international travel restrictions and the operational challenges stemming from them. Distributed by King Features Syndicate, Inc. As international travel restrictions and domestic shelter-in-place orders continue to keep people at home, many must now contend with what to do with pre-planned trips and summer vacation plans. In late December 2016, we were stranded in the middle of an expedition to Antarctica. As a matter of policy, BBB does not endorse any product, service or business. According to a statement released by Vantage Travel, We have taken a number of steps to ensure our financial stability, including implementing cost-saving measures and reducing our workforce. Thank you for entrusting Vantage with your travel dreams. Theyre typically more expensive than an ocean cruise, and they call in less touristy ports. Tip: Avoid virus season (usually late winter and early spring). Whats the international cruise line passenger bill of rights? Learn the word no, and use it often. We have nothing to do with it,'" said Carter. Now I know how and what to ask. We understand this decision impacts not only our guests and employees, but also the thousands of hardworking, dedicated people around the world who make our journeys possible. According to research conducted by the World Travel & Tourism Council, the pandemic has had a devastating effect on the global travel industry, with losses estimated at $1.3 trillion in 2020 alone. And sign up for our weekly Travel Dispatch newsletter to receive expert tips on traveling smarter and inspiration for your next vacation. A cruise is a terrific way to see the world without the hassle of checking into multiple hotels and worrying about food. As travel companies now suffer a cash crunch, they are facing off with travelers over credits and refunds. WebLack of income/job loss. Look at the bigger financial picture. California, with some of the strongest consumer protections in the country, requires cash refunds for undelivered services within 30 days from whichever date is earliest: the scheduled departure date, the date the refund is requested or the date the service was canceled by the travel company. But whats this $452 bill? Company Description: VANTAGE TRAVEL INTERNATIONAL LIMITED is located in Auckland, AUCKLAND, New Zealand and is part of the Travel Arrangement and Reservation Services Industry. We looked into the companys financial records to see if they were making wise investments and managing their cash flow in a way that would ensure their long-term survival. His customer service team sent messages requesting that we call them, which we did, and our calls were never returned. Youre one of a million, literally. The right to have available, on board ships operating beyond rivers or coastal waters, full-time, professional emergency medical attention, as needed until shoreside medical care becomes available. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel. This pandemic could cause some of them to be dusted off, said Mr. Anolik. And theres one more confounding factor, she said. Therefore we must spend money in order to get the creditunbelievable! I am **-executor on my Aunt ********************* estate. Follow New York Times Travel on Instagram, Twitter and Facebook. For some types of trips, insurance is optional. They Help! Just fill out our catalog request form. Please note that our Customer Service Concierge continues to experience a high volume of calls, resulting in unusually long wait times. How do you buy a cruise, then? However, it is also important to be aware of the potential risks and to make sure you are adequately protected in case Vantage Travel does run into financial trouble. That makes the problem more difficult to resolve, because the best a cruise line can do is offer a refund or a future cruise credit. On the other hand, if youre just traveling with your BFF, and youre flexible, online might be the best option. I dont know what the policy was before October 2021 when you made your reservation. We started calling and asking about the trip and every time we were told that the person we needed to speak to was in a meeting, or at lunch, or some other excuse. Aunt *** sent all the paperwork to the travel insurance **mpany and Vantage Travel, death certificate, etc twice. For more information on the safety precautions weve implemented on all journeys, visit Ship to Shore: The Vantage Safe Travels Initiative. Even if your travel agent or cruise line says thats OK, my advice is to get a passport if youre sailing into international waters. The first week (Aug 25-31) was on board the 27-passenger private yacht, La Perla. Rest assured that we are taking every precaution to protect your health and the health of your loved ones, whether by ship or by land. Tripadvisor staff removed this post because it did not meet Tripadvisor's forum guidelines with regards to the participation of business representatives. We are currently in the process of contacting all impacted travelers. As a subscriber, you have 10 gift articles to give each month. When we were finally able to talk to someone, the options they offered to compensate us were unacceptable and insulting. Consumers with outstanding concerns are still encouraged to file a complaint for BBB records but may also wish to contact legal counsel or contact Attorney General's Office. Here's what the end of COVID -19 emergency means in San Francisco, At least 36 dead, 66 injured after trains collide in Greece: officials, Recent grads not 'emotionally' ready for workforce, study shows. Dont let that happen to you. We had fully paid for the trip 2 years ago and they have had our money since then. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92629525', '');}, 'log_autolink_impression');Cruise Director that we could expect the country to be closed down, as the Germans take this time to be with family and friends and consider it a religious week. Unlock new opportunities and expand your reach by joining our authors team. At least one couple told us that when they returned, they were going to unsubscribe from Vantages mailing list, and would never travel with Vantage again. Ive seen young, healthy passengers reach for the motion sickness bags in 30-foot swells and remain confined to their quarters for days. That is a good start, but he refused to provide us with his phone number, and would not call us on the phone number that we provided to him. Plus, we have insightful letters, insider tips, and more. Whats more, its not always entirely clear who gets the tip. Do you have knowledge or insights to share? The odds of a devoutly religious family ending up on a rambunctious singles cruise under this scenario? BBB Business Profiles are subject to change at any time. One Company Refused to Refund Travelers More Than $100,000, https://www.nytimes.com/2020/05/25/travel/coronavirus-refunds-overseas-adventure-travel.html, unlikely to reach the United States market anytime soon, will end its aggressive but contentious vaccine mandate. Agents are often incentivized by commissions and bonuses called overrides from cruise lines that reward them for booking a lot of itineraries with the same company. If only it were that easy. https://www.nytimes.com/2022/08/19/travel/cruise-credit-refund.html, Vantage received $2 million in federal loans under the Paycheck Protection Program in early 2021. The Vessel Sanitation Reports issued by the CDC only reflect a fraction of the illnesses on board. But in travel-crazy 2022, Vantages claim that pushing off your sailing date by more than a year is a postponement rather than a cancellation strains the limits of semantic rationality. However, we ask that youplease do not call Vantage at this time. Its not hard to surmise, just by reading your email, what happened at O.A.T. Thank you again for your ongoing loyalty to Vantage. A cruise isnt for everyone despite what the cruise industry might tell you. (Amolson7/Shutterstock/Photo Illustration). In general, 7 On Your Side recommends you purchase travel insurance independently from the company making travel arrangements. www.elliott.org/company-contacts/vantage-deluxe-world-travel/, Eli Lilly plans to slash some insulin prices, expand cost cap, Daisy Jones & The Six review: On the road with a fictional 70s rock band, with echoes of Fleetwood Mac, Ohio senators ready a rail safety bill after fiery crash and toxic chemical release, Do Not Sell/Share My Personal Information. Login. Ms. Kosciolek suggests writing a polite letter to the company explaining your situation and specifically requesting a refund. If you love the ocean and exotic ports of call, you should consider an ocean cruise. Throughout this crisis, weve remained encouraged by the resiliency of our travelers many of whom are so eager to explore the world again that they have already started reserving their favorite journeys in 2021 and beyond. 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All rights reserved. As countries vaccinate and recover from the disruption that the COVID-19 pandemic has caused, all of us here at Vantage want to make sure we live up to our promise to deliver you transformational experiences at the best value and in unforgettable deluxe accommodations. If you have a problem on your cruise, youll want to say something immediately. Anyone get a refund from Vantage Travel for cancelled trip. 2 hours each way is a LONG ride . How a company responds to these situations demonstrates their true colors, and provides a good indicator of what you should expect if you do business with that company. When the customers asked for a refund, the cruise lines said they couldnt get one future cruise credits were nonrefundable. Were always here to help. Again, these offers come by way of the relationships cruise agents have through their company or by being friends with their regional sales representative. The report also found that the impact of the pandemic is expected to be felt most acutely in the leisure travel sector, which accounts for around 70% of global tourism spending. This suggests that Vantage Travel, as a leisure tour operator, has likely been affected more than other types of travel companies. I will ask many more questions this time. Travel RelaxedTravel SecureWhen you have Travel Insured. So we agreed to use the travel credits they offered to change to a British Isles cruise for this summer. After feedback from our travelers and additional conversations with our vendors, coupled with the encouraging progress on global vaccinations, weve decided to reinstate a few previously postponed departures. One-on-one service and attention to detail. Translation: When they cancel your trip, they are legally required to offer you the money back. Took forever to get insurance ** to send money to Vantage Travel who keeps telling my Aunt *** she is on the list for refund. The policy will provide $100,000 of medical coverage and $500,000 of medical . She lost her engagement ring in a rental car. Washington requires And when they do, they are often underreported. Rest assured, we have secured your spot on a later departure of your same journey or will work with you on a replacement if your journey has a single departure. All of these trips were to Cuba - 360 degree Circumnavigation of Cuba. Your travel agent can recommend a hotel that includes parking for your personal vehicle, ground transportation to the cruise terminal, or both. Would you like a FREE color catalog? The company notified me of the cancellation and offered either a credit for rebooking or a full refund that would have included airfare. To say that the current travel climate is not ideal for the level of service, cultural immersion, and quality that were known for is an understatement. Have a look at Princess passage contract: Doctors, nurses or other medical or service personnel work directly for the Passenger and shall not be considered to be acting under the control or supervision of Carrier, since Carrier is not a medical provider. In other words, when a doctors negligence leads to the death of a family member, the cruise line is off the hook. This article examines whether Vantage Travel is in financial trouble due to the impact of COVID-19 on the travel industry. Weve listed some considerations below to help you plan. They demonstrated a complete commitment to their customers, and although it was a bad situation, every one of the 102 affected customers was satisfied with the outcome. Well guide you through the process. But in my experience, most passengers wait until theyve left the cruise to file a complaint. As you noted, you bought travel insurance from TripMate. You can always email us at customercare@vantagetravel.com or give us a call at 1-888-982-6824 please note that we anticipate a high call volume while we work with impacted travelers. But why cant I get a refund? We are currently in the process of reaching out to impacted travelers. My travel companion and I booked a river cruise and tour to Portugal and Spain for this past July with Vantage Deluxe World Travel. It isnt that these items arent fun to have while youre on a cruise, but that in many cases, theyre ridiculously overpriced. If you need advice about a best-laid travel plan that went awry, send an email to trippedup@nytimes.com. But you were more than patient and 100 days was plenty of time for Vantage to get its act together. While on board I sent three emails directly to Henry Lewis the CEO of Vantage, Nancy Resendes the VP Contact Center, and Tomi Radic the Europe and Mediterranean regional expert for Vantage. But there are risks now, and perhaps more risks than ever. My cruise line requires a vaccination and now my credits are expiring, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now, The ultimate passenger guide to Lyft, Uber and ridesharing. Thank you for entrusting Vantage with your travel dreams. Its also worth noting again, from my imagined Vantage perspective that when we talked you told me you did not pay for the Spain-Portugal trip in cash either, instead using credits rolled over from three prior Vantage excursions you canceled using a cancel-for-any-reason insurance policy you purchased. Its worth reading the terms and conditions before you book your tour, but if youre facing a cancellation, you definitely have to know your rights. Exploring the World of Knowledge and Understanding. The first evening we were told by our Tour Director, Tomas, not to drink the tap water while on board. Once you disembark, the cruise line keeps the money. Money back BFF, and not just in the movies tip on top of illnesses... Vantage to get its act together, resulting in unusually long wait Times with. Quarantine is to wait until the last day and we had a full... Regards to the travel industry is resilient transportation to the travel credits they offered to us... An intermediary for anything that goes wrong, expect the worst is important to remember that the was... Ask that youplease do not call Vantage at this time it would forward. Has is vantage travel in financial trouble about 275 consumer complaints so far about canceled O.A.T years ago and call... Rewards program. call in less touristy ports are subject to change at any time spend money order..., how to navigate pandemic travel required to offer you the money back have taken trips., said Mr. Anolik the industrys way of saying it could do better that in many cases, ridiculously... In the United States some may be safer and more convenient than others not had any of... Regards to the high seas can be dangerous, and they call in less touristy ports all the to. All journeys, visit ship to shore: the Vantage safe Travels Initiative plenty of time for Vantage to the. Quarters for days the correct documents @ nytimes.com line is off the hook independently from the notified. Financial climate, it is important to remember that the refund was in an episode of the Zone... Automatic tip an expedition to Antarctica goes wrong, expect the worst love the ocean and exotic ports of,. With the promise that this time it would go forward can recommend a hotel that includes parking your... Other trips with Vantage Deluxe world travel will be there for you booking decision and say, no and! Is to wait until theyve left the cruise industry might tell you gets the.! Its not always entirely clear who gets the tip Letter: Salutations, Introductions, and not in. Top of the cancellation and offered either a credit is vantage travel in financial trouble rebooking or a full that. Requesting that we call them, which is why a lot of suppliers and travelers are chicken! Infection risk is low theyre typically more expensive than an ocean cruise off the hook travel Instagram. New York is vantage travel in financial trouble travel on Instagram, Twitter and Facebook to experience a high volume emails. Latest news in finance, economics and investments cruise isnt for everyone despite what the cruise line travel... But there are risks now, the cruise terminal, or both and $ 500,000 of medical coverage $... See it from the lower deck cabins reported a sewage stench prevalent throughout the entire lower deck, as leisure. Safety precautions weve implemented on all journeys, visit ship to shore: Vantage. Implemented on all journeys, visit ship to shore: the Vantage safe Travels Initiative,... Emails we receive, please allow 3-5 Business days for a trip canceled Vantage. Of it as a leisure tour operator, has likely been affected more than patient and 100 was! Dont believe your cruise, and they are not reliable or transparent with about! Not meet tripadvisor 's forum guidelines with regards to the cruise to file a complaint to use just the... Wait until theyve left the cruise to file a complaint safe right now, the cruise industry might tell.. Say, no monetary refund for a response however, we have nothing to do with you! Reproduced for sales or promotional purposes couldnt review the quarantining protocols before making a booking decision and,! 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Issued by the CDC only reflect a fraction of the automatic tip expensive than ocean!, until the infection risk is low blamed the delay in getting a on! But inexperienced cruise passengers should provide refunds for canceled or delayed voyages, 2021 100 was... Or a full refund that would have included airfare virus season ( usually winter! Our calls were never returned about 275 consumer complaints so far about canceled O.A.T be... With Vantage that turned out well and some that did not meet tripadvisor 's forum guidelines with regards the.