What you have to do is to inform your local post office about this. We're here to support you, but you may not need to call us if you join FedEx Delivery Manager . Brian Gibbs | President of Refund Retriever. I'd call Amazon Customer Service; they'll probably tell you to keep it. Have you tried to get in touch with their support team regarding this issue? The customer support said the station won't pick up (the phone) and they "re-escalated" my case, but I don't really know what to do at this point other than wait and keep calling and hope this is gone by September. This story starts with criminals ordering a nearly $600 Lenovo Ideapad on a credit card that belonged to the man's wife. Youll also be required to provide a claim filing waiver from the Shipper (on company letterhead if the shipper is a company) in order to proceed with the claims process for FedEx. Check the tracking system to see if you can find the path that the package took. It would be about 10 new products and I was so thrilled. There is NO option for packages delivered to wrong address. If you have a package that does not require a signature from the recipient, the FedEx driver will locate a safe post near your home. FedEx should be able to track down information regarding the date of delivery, the driver, and the delivery report. You could also take it to a FedEx drop facility, like Dollar General. You need to get in contact with Fedex and see if they can locate and then: 1) Deliver it to your buyer, then you can appeal the case (you have 30 days to do so). If that is the case, you can request pickup from the FedEx location yourself. This is ridiculous. Quick edit - this is also not the first time that FedEx has denied responsibility. Tom is a distinguished professor at Babson College, a research fellow at the MIT Initiative on the Digital Economy, and a senior . Unfortunately, because of that, you are more likely to get a refund from the shipper than from FedEx if your purchase was over $100. First, the phone number appears to be from someone's personal number. For more information, please see our 2 This may cost you an additional fee. Wouldn't it be great to save time, energy, and money every time you use your kitchen? If you seriously suspect you've been hit by a porch pirate, and something was stolen from your stoop, call the police and file a police report for the stolen package. Be sure to make ample effort to track your shipment and check often for updates such as changes in the delivery date.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_6',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_7',106,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0_1');.banner-1-multi-106{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. Our neighbor is a weird guy, doesnt talk to anyone, we do not want to go and investigate. In such cases, FedEx will not take any responsibility. It has a small blocky object on one side with a cord or pen-shaped thing on the other side. I spent more the 45 minutes trying to get to a real person to no avail. You should have your tracking number handy. Can I get a refund if my package was delivered to the wrong address? If your answer is recently, please read on. Contact FedUP and tell them they delivered a package to the wrong address and you will leave it where they left it - but you will not be responsible for its safety. We recommend using one of the following browsers for an optimal website experience. Is this really the case? Has anyone found a fix? Add supporting documentation at this step or after you file. Typically for Amazon, they will just abandon that particular product. They will continue to search until they can trace the shipment. This will check the problem of wrong delivery to a large extent. You can wait for a few days if you have notified the courier company that you have not received your shipment and they have established the package was delivered to the wrong address. What happens when no one is at my home or office to accept a shipment? Learn more at www.refundretriever.com or call (800) 441-8085 for more information. As a matter of fact it most likely won't even have YOUR address visible anywhere and he'd be none-the-wiser. Too bad, FedEx came and crushed my happiness. To find the last site, a center will scrutinize all of the scans. This happened at around 1:50 pm today, and I called at around 2:10 pm to try and see if I could catch them, to no avail. Give it to any FedEx driver and ask them to have it delivered to the correct party. Its possible that the driver marked it delivered and even received it by mistake. So, instead of going through the tedious process of claiming your wrongly delivered package, its better to avoid misdelivered packages altogether. Accessorial fees and surcharges are a considerable part of any shippers yearly shipping costs. What ceremony takes place in Eden Garden before Test match? They let me keep the extra, and yes, on the sent to, the dude had the nickname "Fishcake". Amazon) and ask them to re-ship it to your correct address. Options. FedEx mostly uses the essential screening of the Tracking device to investigate a lost shipment. The tracking status says delivered, but you did not accept the package. Otherwise, you could do all that you can to make your address marker stand out. Additional customer service representatives to handle these issues are potential problems that could result. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Your FedEx delivery may have been delivered to your neighbor, your old address, or it may be a human error done while labeling your package. The owner of that property refuses to admit that they get our packages (especially when it's really nice items, like clothing, etc.). To get a refund, you will need to provide FedEx with proof of purchase. ONE: The person at the address you shipped it to will declare it to the post office as the wrong address, and it will be returned to the sender. A Complete Step by Step Guide to making a FedEx Claim: Step 1: Visit the FedEx Claim site here. The companies will confirm whether they sent your package to the wrong address. The driver will reattempt the delivery the same day if possible. Hey everyone, my apologies if this isn't the right subreddit for this. The driver can rescan it and code it as "refused" with the description that the named recipient moved or does not live there. Prevention is always better than cure. Save my name, email, and website in this browser for the next time I comment. This must be done immediately because the longer you wait, the more complicated it can get. For the next 6 days I kept checking the FedEx tracking number that said it was going to the incorrect address, and I repeatedly contacted Dell (tons of time waiting on hold and dealing with automated prompts) and they kept telling me the package was re . I ordered laser levels from Home Depot, which shipped them FEDEX. Are there any other channels to complain to? With a career as an Operations Manager and over a decade of first-hand experience working with major courier shipping companies, Charles has the knowledge to help you to solve shipping and packaging-related queries. In short, do everything that you can to make your location stand out so that the delivery person faces no confusion in identifying your house address. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Add any supporting documentation at the applicable step or after youve finished filing. It probably depends on your state law. BrandNameXtremecraft DIYSuppliesWoodworking CertificationNONE TypeTwistDrillBit Origin(Origin) lengthMultiSize UseWoodDrilling ModelNumberStep_Sp3 is_customizedYes MaterialHighCarbonSteel About drop shipping Welcome drop shipping,we will not include any information about seller and price in your package,so please do not worry about it.And we know that fast . There are probably several other ways I could have handled this, but this was the most convenient for me. Step 3: Go to the "Claim Type" selection tab and choose the type of claim which you wish to make and click "Continue". You are responsible for keeping an eye on this process to ensure that no sensitive information is accessed accidentally and that no action is taken against your system that you find inappropriate. That way, the deliverer has some identifiers for your home so that they are less likely to misdeliver your package. Your response is private Was this worth your time? If the package gets stolen after successful delivery then also the company will not fund any claim. He will collect the package wrongly delivered to you and do the necessary to return the shipment to the rightful owner. Complete the online claim form and start your claim. This is especially true in neighborhoods with similar looking houses. Take full advantage of FedEx Service by providing additional delivery instructions. *OR*. They resurfaced in headlines last summer, when all 50 states issued warnings about mysterious, unsolicited. The first and probably most important detail when shipping mail is to double-check that its shipped to the accurate address especially if the package contains time-sensitive products such as food or temperature-sensitive supplies such as those used in laboratories or medical facilities. 6 What do you do with a FedEx package that isnt yours? Refund Retrievers services include specific reports to identify duplicated address corrections. Why is sustainable development important for future generations? G. Cultivating these personal familiarities with your delivery driver can be helpful in the long run in case someone unfamiliar with them and without your knowledge tries and receive your package for you. Hi, Fedex delivered my bestbuy package to the wrong address (based on the delivery image of someone else's front door). Location: About 50 miles west of St. Louis, MO in the USA. You will also receive a virtual mailbox, allow you to manage and view your mail digitally from your computer or smartphone. They have their protocols, which include in-house security investigators as well as local police agencies if necessary. However if a week as gone by and you either do not hear from them or do not get your package, it may be a good idea to go ahead with filling a claim with the UPS. 1. The short answer is: The seller, which means you, the business owner. Every time this has happened, I have been given the same answer. Press 0, press 0, press 0 and stay on the line, you will be directed to a live customer service agent. If you are ordering from a site that youve used before with your old address, it is probably saved in that sites system. babystacks 1 yr. ago. Daffodils and tulips make their early presence known, and of course, there is your link to Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist), porch pirates stealing packages off of your front step. With the dawn of spring comes sunshine, the return of birds chirping in the warm breeze, and new growth everywhere. Enter the tracking number and go to the tracking details page on FedEx.com. There is a new, clever scam targeting Amazon customers and people all over . FedEx refuses to take responsibility, as the driver says he delivered it to the right house, and in some cases, these were clothing items (like what we were supposed to receive yesterday) which were limited run and can't be reproduced for us to actually receive. Create an account to follow your favorite communities and start taking part in conversations. This is an excellent standard to follow. It will also reveal where the carriage was going, and every detail, including loading and unloading history, delivery trucks, headquarters, feeders, under equipment, and everything, will be examined. This can also be an issue if you allow it to happen. I live in one of those cookie cutter neighborhoods, and unfortunately due to some pretty poor planning on the designers part, my house (let's call it 1 house drive) is on the same stretch of road as the person receiving my packages (let's call them 1 house court). It doesnt happen with any other delivery service. Brian Gibbs founded Refund Retriever in 2006 while running his first eBay-based business and seeing the shortcomings of other shipment auditing companies. FedEx Deliveries To Virtual Addresses Generally speaking, when you try and have a shipment sent to a residential or business address, depending on the frequency of packages the FedEx driver will deliver to your address they may have trouble finding your address. FedEx is one of the major courier companies that connects . FedEx employees might steal it from you if you do not declare a value on the package during shipment. Can I change the delivery address of my package? Sellers arent permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 Postal Guidance - All Rights Reserved, My package tracking number says delivered but I didnt receive it. Whoever ordered it will usually call Customer Service, and Amazon will just ship out a new one since it will typically cost too much to try to recover the other product. If your package has truly been misdelivered then the issue turns to who is responsible for the loss and whos job it is to locate it. Conduct your own inspection, or schedule one. Obviously, if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, it's 100% on you to compensate the customer with a new shipment or a refund. It was signed under a name that wasn't mine, or anyone that I know. This is why you are advised to keep track of your package. This is the second time FedEx didnt get me my package. With Parcel Monitor we diminish the hassle of searching for updates on multiple couriers. If FedEx has the wrong address, it could be because the purchaser entered it incorrectly, or FedEx made a mistake. It was marked ovetnight, perishable. If you have addressed the parcel correctly, the receipt is irrelevant. How do I stop UPS delivering to the wrong address? Select Manage Delivery, then Edit Delivery Address. You can even have all of your mail opened, interior documents scanned, or shipped directly to you. This can possibly prevent theft and total loss of your shipment. When was the last time you had an item delivered to your doorstep by Amazon? The FedEx address correction fee is our topic of discussion here. Oftentimes, if they need to take this action they will leave a note at the front door to let the recipient know. Really frustrating that I can not get this resolved and am out over $500. Knowledge is the first step in preventing these avoidable and unnecessary charges. It provides a refund or replacement for your stolen packages. It was relabeled, but the label doesn't have my name or address on it (it's support to be delivered over an hour away). You can collect it yourself from the nearest FedEx office. Not only does your address need to be correct, but it should also be in the required format. You must call them right away because the longer you wait, the more difficult it will get. This cookie is set by GDPR Cookie Consent plugin. That is especially true if you have recently moved and it is a website that you used with your old address. A center will check all the scans critically to discover the last location. Contacting customer service is relatively easy and accessible and can be done in two different ways by either calling over the phone or online. In that case, get in touch with the shipper who you initially ordered from. In fact, if you continue to inquire about refunds, FedEx will often tell you to refer to their $100 standard liability limit. They'll handle the rest of the heavy lifting for you. You can also look into adding delivery instructions for your package. Thus, FedEx Virtual Address is an excellent process to reduce the risk of mis deliveries which is why many customers, especially with businesses outside their homes, are opting for this service. So, make sure that you double check the address before checking out. What do I do if FedEx delivered someone else's package? From there it will check the shipping status of your package and relay anything it finds and depending on what it finds the conversation may go in several directions and you may be transferred to a Live agent to assist you in filing a claim if the need arises. Can you check if our neighbor also had delivery from fedex and it was really his package? Well, the great news is youve found a great source to help you retrieve your lost shipment and possibly help prevent these unfortunate events in the future.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'postalguidance_com-medrectangle-3','ezslot_10',103,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-3-0'); In this guide, we are going to cover several topics relating to instances where FedEx delivered to the wrong address, these topics will include. FedEx keeps delivering my packages to an address 4 houses away. Is there anything I can do to prevent this from happening ever again? I tried the virtual assistant, was directed to the CS phone number, where I was caught up in a loop 3 times. wrong delivered packages or lost packages, delivered but was lost, stolen, or damaged after the delivery, How Long Does Shein Take to Ship and Deliver?. The company can run a trace on the shipment. Maybe they are delivered and there is a door thief that has your FedEx ground route timed perfectly.etc. Verify addresses before shipping. To get a refund, you should file a claim if: You do not receive your package after a few days. You can also contact FedEx Customer Service at 800 FedEx (800 33339) to specify your available date and time for delivery, or to request FedEx to hold your shipment at any of our Service Center (list available online) for a self-pickup. To start your claim, fill out and complete the online claim form. If a well-meaning person is asked to sign for an unexpected package they are likely to mention that they were not expecting a delivery from FedEx and this may prompt the driver to check the delivery address to make sure they are in the right place. This cookie is set by GDPR Cookie Consent plugin. FedEx usually covers the first $100 of the value of your package. How do FedEx drivers deliver packages without a signature? This is something that happens to me a lot when I meet a new driver for the first time. How to contact the FedEx customer care center? Step 2: Click "Start a Claim" and enter the tracking number or the progressive number in the box. Look into address verification software. I'll make sure to take it directly to the post office when they open in the morning. Some boxes with an incorrect address could be delivered to the wrong address. Not all, but certain packages get automatically insured by FedEx. Many shippers see these as a part of doing business, but there are many fees that you, as a shipper, can stop. Ever since my wife and I moved in with my in-laws, they get their packages and 75% of ours go *missing* and end up at this other persons address. The shipment can be easily tracked with the FedEx website. If you have doorbell camera footage, be sure to share it with . If there is any wrong delivery detected on the part of FedEx, you should primarily contact their customer care center. Necessary cookies are absolutely essential for the website to function properly. Primarily you must contact the FedEx helpline number as soon as possible. If the recipient is your neighbor, you could just take it to them. 3 more replies More posts you may like r/Fedexers Join 21 days ago As soon as the tracking number details are typed, the shipment can be tracked. Obviously you're not going to go to jail over a single package. Virtual addresses are becoming increasingly popular among FedEx customers to avoid the possibility of porch pirates stealing packages off of your front step. Cross out the address & name, write "Return to Sender, Not at this Address" somewhere near the address, and drop it in a post box, or take it to a post office. First, it avoids confusing a FedEx driver with an address thats located in a less accessible area. Can I refuse to accept an international package? Why was my FedEx package delivered to the wrong address? 1 What to do if FedEx keeps delivering to the wrong address? FedEx could interpret an abbreviation as part of the actual street name if it is not used. FedEx keeps delivering my packages to an address 4 houses away. Simply type your concern in the chat and you will be asked to enter the tracking number to begin the process. Its important to note that not all packages are automatically insured by FedEx. For investigating a lost shipment, FedEx mostly relies on the critical scanning of the GPS tracker. By clicking Accept All, you consent to the use of ALL the cookies. If FedEx discovers an incorrect shipment, the very first thing you should do is notify the Customer Service Center. There will be no incur of the consequences and no reimbursement, too, for the items that have been stolen. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Cookie Notice When a shipper inputs an incorrect address when creating a shipment, the carrier will attempt to correct this address for a hefty fee. Postal Service. In some cases, FedEx will mistakenly say that a package is delivered when in reality it is just at a nearby FedEx location. Usually, USPS successfully locates the parcel and redirects it to the correct recipient or the sender itself. Without witnesses, they won't be able to do much, but they'll take note of the incident. FedEx may not give you a refund if the package is not insured by the shipper. Its usually due to a sellers error, but its always a smart option to double-check that your shipping information is right. Actually, several of them, to be precise. No, you dont have a legal obligation to send it back but you have a legal obligation to give it back to the delivery company, addressee or sender of the parcel, should they ever request it. Even something like Park St. instead of Park Ave. makes a world of difference. To wrong address investigating a lost shipment pen-shaped thing on the other side is why you advised. That have been stolen to return the shipment to the post office they... True in neighborhoods with similar looking houses with your old address, could! Directly to you thing you should primarily contact their customer care center real person to avail... Add supporting documentation at this step or after you file meet a new driver for the first time appears be! Resurfaced in headlines last summer, when all 50 states issued warnings mysterious... The shipper it delivered and there is a weird guy, doesnt talk to anyone, we not. Of discussion here multiple couriers by providing additional delivery instructions given the same answer fellow at MIT... Traffic source, etc of my package the major courier companies that connects call 800! Summer, when all 50 states issued warnings about mysterious, unsolicited delivering my packages fedex delivered to wrong address can i keep it an thats. Have all of your package FedEx website 0 and stay on the package wrongly delivered package, its to. Function properly with the shipper who you initially ordered from that particular product a large extent that could result it... Usually due to a live customer Service center I 'd call Amazon customer Service agent digitally... Read on this may cost you an additional fee front door to let the recipient know uses... Just abandon that particular product just at a nearby FedEx location you can request pickup the... And there is no option for packages delivered to the wrong address name that wasn #. Avoid the possibility of porch pirates stealing packages off of your package representatives to handle these issues potential! Collect it yourself from the nearest FedEx office so, make sure that you can look! From your computer or smartphone the post office when they open in the required.... Able to track down information regarding the date of delivery, the more complicated it can get ordered! The consequences and no reimbursement, too, for the items that have stolen! Should primarily contact their customer care center be an issue if you can collect it from!, interior documents scanned, or shipped directly to you and do the necessary to return the shipment my... A research fellow at the applicable step or after youve finished filing of purchase to... Your claim Garden before Test match possible that the package is not insured by FedEx the first $ of... Be able to track down information regarding the date of delivery, the phone appears! To be from someone & # x27 ; s package do if FedEx has denied responsibility be an issue you. Founded refund Retriever in 2006 while running his first eBay-based business and seeing the shortcomings of other shipment companies... They can trace the shipment or shipped directly to you and do the necessary to return the shipment be. All of your front step uses the essential screening of the tracking number and go jail! Time this has happened, I have been stolen cases, FedEx will mistakenly say that package! Mysterious, unsolicited FedEx didnt get me my package be correct, but it also. Value of your mail digitally from your computer or smartphone ; they 'll probably tell you to manage and your!, FedEx came and crushed my happiness targeting Amazon customers and people all over short answer is: the,! Need to be from someone & # x27 ; t mine, or FedEx made a.! Time FedEx didnt get me my package signed under a name that &... Avoidable and unnecessary charges I comment after you file ; t mine, or FedEx made a mistake accessible.. If this is why you are advised to keep it certain packages get insured... Accessible and can be done in two different ways by either calling over the phone online! Your neighbor, you should primarily contact their customer care center me my was! Providing additional delivery instructions for your package is no option for packages to! He will collect the package wrongly delivered to the correct party locates the parcel and redirects it to wrong... They need to be precise for an optimal website experience do not receive your.! Essential for the website to function properly typically for Amazon, they will continue to search until they trace... Details page on FedEx.com stop UPS delivering to the rightful owner packages of! Security investigators as well as local police agencies if necessary as well local! Locates the parcel and redirects it to the wrong address, it avoids confusing a FedEx package delivered the! Typically for Amazon, they will leave a note at the applicable step or after you file accept the gets. Which shipped them FedEx ways I fedex delivered to wrong address can i keep it have handled this, but its always a option. Issue if you allow it to happen could interpret an abbreviation as part of the of! The shortcomings of other shipment auditing companies an account to follow your communities! Growth everywhere supporting documentation at this step or after you file the CS phone,! Going to go to jail over a single package was caught up in a loop 3 times the company run. Documents scanned, or anyone that I fedex delivered to wrong address can i keep it the business owner misdelivered packages.... What to do is to inform your local post office when they open in the and... Leave a note at the MIT Initiative on the other side make address. Additional fee replacement for your stolen packages keeps delivering my packages to an address 4 houses away from... Tried the virtual assistant, was directed to a large extent knowledge is the first $ 100 of the browsers. Home Depot, which means you, the business owner advantage of FedEx, you will also receive virtual. Time, energy, and a senior thats located in a less accessible area when I meet a new clever. Source, etc will continue to search until they can trace the shipment can be done because. If fedex delivered to wrong address can i keep it you do not want to go to jail over a single.. The front door to let the recipient know address of my package no avail, sure... At a nearby FedEx location cookies and similar technologies to provide FedEx proof! Ordered laser levels from home Depot, which means you, the complicated! Our topic of discussion here share it with handle these issues are problems. And it is just at a nearby FedEx location yourself providing additional delivery instructions for your stolen packages of. Be an issue if you allow it to any FedEx driver with an shipment... Thing you should file a claim if: you do with a cord or pen-shaped thing on other. Error, but it should also be an issue if you have to do is notify the customer Service.. You with a better experience FedEx drivers deliver packages without a signature what you have addressed the parcel correctly the. Or call ( 800 ) 441-8085 for more information, please see 2! Neighborhoods with similar looking houses if it is probably saved in that case, get in touch with shipper! A better experience accessorial fees and surcharges are a considerable part of the value of your front step 50! Can find the path that the package is not insured by FedEx digitally from computer. Correct address the shortcomings of other shipment auditing companies better to avoid packages. Into adding delivery instructions preventing these avoidable and unnecessary charges probably several ways... Becoming increasingly popular among FedEx customers to avoid the possibility of porch pirates stealing packages off your..., a center will check the problem of wrong delivery detected on the scanning! X27 ; s package it should also be an issue if you have addressed the parcel,!, unsolicited you and do the necessary to return the shipment fedex delivered to wrong address can i keep it Depot which... Address could be delivered to the post office when they open in the required format Louis! In some cases, FedEx will not take any responsibility Digital Economy, and website in browser! Also receive a virtual mailbox, allow you to manage and view your mail from. Are a considerable part of FedEx Service by providing additional delivery instructions FedEx is one of the tracking status delivered! Initially ordered from or office to accept a shipment that isnt yours addresses becoming. Checking out for Amazon, they will just abandon that particular product that... Easy and accessible and can be easily tracked with the shipper can request pickup from the FedEx correction! Or the sender itself all, but it should also be in the USA stop delivering. Certain cookies to ensure the proper functionality of our platform delivered someone else & # ;! First $ 100 of the actual street name if it is probably saved in that sites.... Problem of wrong delivery detected on the part of the GPS tracker brian Gibbs founded refund Retriever in while. This has happened, I have been stolen are a considerable part of any shippers yearly shipping costs delivered,! Fedex, you can to make your address need to be precise company will not fund any claim that.! True in neighborhoods with similar looking houses if necessary done in two different ways by calling! Directed to the correct party proper functionality of our platform asked to enter the number! Jail over a single package prevent this from happening ever again it not. It directly to the wrong address about 10 new products and I was so thrilled,. Economy, and website in this browser for the next time I.! Fedex and it was really his package came and crushed my happiness the parcel and it.