About. This may come across as a fun little exercise, but nevertheless you are being assessed as you are acting out the role. Go to the customer service desk at the store and let them know youre there for an interview. I interviewed at Morrisons (Glasgow, Scotland). At the interview they will ask basic questions like: Why do you want to wok here? I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. Do you help them? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. Asked a couple of questions and I responded. Was in person. It is based on a set of scenario questions. Ensure you have a question or two to ask when invited to do so. The product cost 2 and they do not have a receipt, would you refund them? When you finish speaking, you will be asked some questions about your presentation. Anonymous Interview Candidate in Milton Keynes, England, I applied online. You will need to have an Accredited Dispensing Assistant qualification equivalent to NVQ level 2 Excellent customer service The rota is fully flexible and will be discussed at interview stage it will include working early and late shifts as well as weekends on a rota basis. 3) Give me an example of a time when you succeeded in life? View details and apply for this Customer Assistant vacancy in Leominster. Brushing up on your numerical skills is essential, as is practising doing the tests within the time allowed. Aliginging yourself to these values will contribute a lot to gaining the job. Interview was fine, took a few days to hear back from them. Prepare some questions to have at the end for the interviewer. Morrisons Application Process 1 Online Application 2 Psychometric Tests 3 Video Interview 4 Assessment Centre Morrisons Aptitude Tests Morrissons Situational Judgement I interviewed at Morrisons (Glasgow, Scotland), Interview is very relaxed, more of a conversation where you are asked to describe yourself and hobbies etc. This is your time to play up your skills and the strengths you can bring to the job. It was a calm environment and easy going. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Again, expect to be working under time pressure. The interview went quite quick and I knew i didnt get the job at the end. I interviewed at Morrisons in Sep 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. Some questions about previous experience and biggest achievements and things. The test assesses your numerical skills, and the main difficulty lies in the time frame of the test. In this cut-e 12-minute test, you are required to answer 37 questions. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023 Interview Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Our stores are successful when we all work together to deliver a great experience for our customers, and our people make the difference Its challenging and fastpaced from Market Street, to replenishing stock, to working on our checkouts, our friendly team love going above and beyond to bring our customers what they want Its why our customers . Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Check your results from test to test and pay extra attention to areas that are reducing your scores. The process took 1 week. Expect to be presented with information that has to be sorted and tasks that have to be prioritised. To get a headstart on this, try a free sample SJT here. Very simple, no pressure. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. The process took 1 day. Department: Retail (Stores) Hourly Paid. There are places on teams for people to play a number of different roles. Anonymous Employee in Chelmsford, England, I applied online. I was a little shocked by her attitude towards refunds and the store. Would you offer a refund? Brushing up on your numerical skills is essential, as is practising doing the tests within the time allowed. If you are a new graduate, you might consider applying for their graduate scheme and get one of the 140 jobs they offer to graduates annually. It varies from shop procedure questions to customer service. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Our Customer Assistants work together as a team to ensure their store is clean, tidy and well-ordered so that customers can get the products they love and need. I interviewed at Morrisons (London, England) in Mar 2022, It was Straightforward. Morrisons Job Application Process - Interview Questions 2022 - YouTube 0:00 / 5:13 Morrisons Job Application Process - Interview Questions 2022 7,492 views May 23, 2018 27 Dislike Share Save. Job. Take a deep breath and keep calm - nobody knows you better than you. To ace this test, practice on sample SJTs is essential. Then completed induction alongside 5/6 other successful candidates. Do you have a can-do attitude where you will willingly overcome obstacles to get a task done? Interviews at Morrisons Experience Positive 69% Negative 11% Neutral 21% Getting an Interview Applied online 67% In Person 24% Employee Referral 4% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Morrisons Customer Assistant (112) Sales Assistant (38) Checkout Operator (21) Customer Service (12) See more interviews for top jobs Before doing the online assessments and assessment centre, ask yourself the following questions. Skills like making logical sense, listening and taking other peoples opinions on board, respecting a colleagues opinion are all equally important. I interviewed at Morrisons in Dec 2019. It was a calm environment and easy going. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. The interview was held in the at the time closed cafe due to covid and I felt completely comfortable during my interview. In this video I will teach you how to ace the most common questions that Morrisons asks in their job interviews. You have to answer 49 of these questions in 12 minutes so expect to have to work at speed while ensuring your answers are correct. An email to advise I was unsuccessful would have been appreciated and Im disappointed my email was ignored. 1) A regular customer returns to the store with a receipt however does not have food. There were no surprise questions and most were the standard that you would find for such a position. Use your sample tests and monitor how close you are coming to presenting the ideal personality profile from test to test. Then mostly explaining the role/ asking min and max hours/ clothes size. If you havent heard anything, please call the store and ask to speak to the people manager. I interviewed at Morrisons in Dec 2019. Make sure you ask us any questions you may have. Phone call and the invited to a Face to face Interview at the morrisions location applied for. These are the typical duties of a Customer Assistant: Greeting customers with a positive attitude Assisting customers on the sales floor Ensuring good customer interactions Following the company sales process and company policies Completing sales transactions or customer refunds Balancing the cash register 30 minutes long in the staff area in an office. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. What do you think makes our stores stand out from other supermarkets. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Also asked what is your biggest achievement to date. Right to work in the UK | On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. If you are a more seasoned professional, you might consider opting for one of their managerial positions. To practise for this section, you could try doing a few mock presentations for friends or colleagues. I interviewed at Morrisons in Nov 2022. Morrisons encourage their employees to grow and develop. For your presentation, you will be asked to speak about one of the graduate schemes run by the company. That is why it is advisable to depend on the services of a reputable job test preparation company. I applied online. I was also told that once they had finished I could just leave. February 7, 2022 Morrisons Customer Assistant Job Description About The Role Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. It looks at how you would deal with each one. You dont want to rush or be late. Assessment centres can last around 3 hours, so if you've parked at the store, let them know in case the carpark has a time limit. Give me an example of when you have had to deal with a difficult customer. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. This is where your workplace organisational skills are assessed. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I applied online. 2. Naturally, a company that has gained such a firm foothold in the retail industry, will seek the best candidates for their available jobs. What would you do? 1 Month 49. You'll be part of a close-knit team who will soon become friends. I unfortunately didnt get the job though as I think I was too anxious. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Watching you work, the assessor will be able to decide on your level of competency. It is advisable to study up on Morrisons core values and adjust your answers accordingly. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Why do you want to work for Morrisons? If you'd like to see all available roles that we're currently recruiting by region or team, choose below: Our customer assistants provide a great service and a buzz people enjoy. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. You will get all the resources you need to ace your performance at the assessment centre, as well as detailed information on each of the exercises. This is your opportunity to stand out from the crowd! Depending on the role, you may be invited to a face-to-face interview or an assessment centre. I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. Prepare some questions to have at the end for the interviewer. Are you a team player? Privacy Policy, Copyright Wm Morrison Supermarkets Limited 2022. The video will bring to mind information you may need to draw on in the course of the day. Let JobTestPrep help you prepare for the assessment centre part of the Morrisons recruitment process. Doing the tests, remind yourself that you show your personality through your answers and keep a picture of the ideal Morrisons employee at the forefront of your mind. Morrisons pride themselves on their use of technology throughout the recruitment process, and your first interview is done via webcam and video. Sign In Interviews Search Explore Jobs Companies Salaries Careers For Employers Post Jobs Jobs Discover Jobs Companies Discover Companies Compare Companies Write a Review Salaries Discover Salaries Add a Salary Our Manufacturing and Logistics sites have lots of opportunities with various shifts, full time or part time, permanent and temporary! I interviewed at Morrisons (Coventry, England) in Oct 2019. I applied online. Your day at the assessment centre begins with a short video about Morrisons where you are reminded again about Morrisons core values. I applied online. If you are a graduate, you will be asked to do the following online tests: In the SJT, you are presented with workplace scenarios and asked how you would respond in certain situations. Like the graduates, their skills are assessed before they advance in the promotion process. I was also told that once they had finished I could just leave. While you are giving your presentation, the assessors will have an opportunity to review your communication skills. The process took 1 week. I applied online. This is based more on how you like to work rather than what you have done in the past, as we dont need you to have previous retail experience for this role. As with the other personality-focused exercises you have done for the assessments, ensure you remember the companys values while you are doing your role play. Examples of achievements and good teamwork in your life. I interviewed at Morrisons in Nov 2022. Generally, you have 3 minutes to answer each section. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? More. Got a call the following day with an offer and started training a few days later. Morrisons Customer Assistant Interview Questions | Glassdoor 128 Morrisons Customer Assistant interview questions and 105 interview reviews. Spoke about availability and what I studied at college mainly since it was my first job and it was a seasonal position. I applied online. If there are companies that attract interview fees, tests, ticket reservations, etc. It's why our customers keep coming back for more. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? You are almost there! Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. In this section of your assessment day tests, you are placed in a group with other applicants. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? The interview process was relatively straightforward. Anonymous Employee in Milton Keynes, England, I applied in-person. It's maybe not the best attitude to have if your a manager. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Free interview details posted anonymously by Morrisons interview candidates. Job title: Business Support Manager - Information Services Contract: Permanent Location: Burford, OX18 4PF (with hybrid working - 2 days a week in the office) Salary: 28,982 to 33,700 per annum Closing date: Tuesday 14 March 2023 Interview date: Thursday 23 March 2023 Blue Cross is one of the UK's leading animal welfare organisations for animals. Asked a couple of questions and I responded. Average salary for Morrisons Customer Service Assistant in Thornton, England: [salary]. In this face to face interview, the potential employer is seeking to get to know you better. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, What area are you interested in working in, They asked for an example of when you have dealt with a difficult situation, What would I do in a situation where a customer was returning a used item, Tell me about yourself, couple mins answer, Would I have any travel restrictions getting to the store, Explain one time where you have supported someone. Really poor for an employer to be ghosting candidates when they told them they would be contacted regardless of the outcome. I applied online. Plan your journey so you arrive on time. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Tell me about A time here something hasn't gone to plan. Candidates interviewing for Checkout Operator and Customer Service rated their interviews as the hardest, whereas interviews for Sales Assistant and Customer Assistant roles were rated as the easiest. What do you think makes our stores stand out from other supermarkets. This initial testing is the companys method of ensuring they select the most suitable applicants to invite to the following stages of the hiring process. Prepare some questions to have at the end for the interviewer. Easy. The manager was chilling and asked easy and basic answers. Originally they phone to discuss interview details and then it is straightforward after this, The process took 5 days. Reviews. Choose a product from this list and sell it to me. Was in person. 1) A regular customer returns to the store with a receipt however does not have food. To outshine your competitors for one of those coveted jobs, solid preparation is essential. The interviewer was nice. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. Interview was with store and area manager, both really pleasant. Based on 81 salaries posted anonymously by Morrisons Customer Service Assistant employees in Thornton, England. The prospective manager is required to do a Management Verbal Reasoning Test and a Management Numerical Reasoning Test. When you start with us you will be given a full induction to Morrisons as a company, youll have a tour of your store, get to meet your colleagues and well talk you through your role and our commitment to putting customers first. Free interview details posted anonymously by Morrisons interview candidates. 28,982 - 33,700 . I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. They offer a test prep pack where you will find sample test papers modelled on the real test. Our sites are completely temperature controlled to provide the best possible quality. A delivery has arrived as you're leaving work and you see a colleague struggling. 1) A regular customer returns to the store with a receipt however does not have food. Detailed but fair, lot of questions so be prepared! Go to the customer service desk at the store and let them know you're there for an interview. 1) A regular customer returns to the store with a receipt however does not have food. Free interview details posted anonymously by Morrisons interview candidates. It was actually really simple, got asked the basic questions and it was only 20 minutes long! Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Apply for Customer Assistant - Caf - Urgent at Wm Morrisons Supermarkets today! And youll be at the heart of the action, delivering a great service. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Get started with your Free Employer Profile. Sorry - No jobs match your search term - try a different keyword? A delivery has arrived as you're leaving work and you see a colleague struggling. Tell me about yourself. Bear in mind that you will essentially be talking to yourself while answering the questions, something you may need to get used to before starting on the interview. It's why our customers keep coming back for more. I recommend anyone to give a shot as it gives you good time to practice and learn how to be successful at an interview. Following the interview I had to submit a couple of documents and I was asked when I would be able to come in for training.