Your credit card will be charged automatically on the date the order is shipped. Youll see a pending charge, also called an authorization charge, in your bank or credit card account. We also accept returns within 365 days of purchase. We dont currently offer physical gift cards. Our return policy is simple and worry-free: If you're not 100% unconditionally satisfied with your pet supplies, you can return them within 365 days of purchase. Enter your shipping address and payment method, then place your order! Your pet may have a specific health need that cannot be addressed by an FDA-approved drug. dd your select your payment method. I have more questions about how Chewy is supporting pets. The pending charge will disappear 24 to 48 hours after your order ships. Depending on your banking institution,your refund will be credited back to your original payment method(s) in3 to 5 business days. This Chewy first-order offer allows for a maximum of $20 off. However, if the medication you received is incorrect or damaged, we will gladly exchange it for you or provide a refund on acase-by-case basis. To pay with a Chewy Gift Card,go toGift Cards, select Add a Gift Card,and enter your Gift Card number and PIN. Employees at Chewy pride themselves on how they handle their two-legged and four-legged customers. Next, search for the items you would like to order. For example: Always talk with your veterinarian about any concerns you have about your pets health so they can prescribe a treatment for your pets unique needs. More information on proper disposal of unused If youchoseto snail mail us youroriginalprescription(no photos or scanned copies), please allow up to 10 business days for us to receivethe prescriptionand apply it. How do I know which items require a prescription? , one of our team members will reach out to your vet to obtain approval. Please give us a call if you'd like to discuss how we can help your organization. When youre ready, click the orange button thatsaysPlace Order.Well send you an email confirming your order. Check for an expiration date printed by the manufacturer on the bottle or box. Chewy Compounding Pharmacy is licensed in its resident state of Kentucky and each state into which we ship compounded medications. Also, confirm the orders are going to the same shipping address and have the same billing address and payment method. Wish List is a feature that allows shelters, rescues and nonprofits to curate a personalized collection of products they need to support the animals in their care. She graduated from SUNY Oneonta with a degree in geology, and worked in that field for two years before starting her digital media career at BuzzFeed in 2018. It is not completely clear to the user that this is a new autoship. Chewy Compounding Pharmacy has achieved PCAB Accreditation, so you can be assured that you have selected a pharmacy that is committed to meeting national quality standards. Subscribe to our newsletter. We use insulated coolers to ship refrigerated medications. For a single Autoship: go to Manage Autoship and click your current shipping address to see all available addresses or add a new one. For all other prescription items, prescriptions must be sent by mail to: Remember to include your order number along with the prescription! 0. For the item you wish to remove, click on "Remove" and confirm you'd like to remove it from yourAutoshiporder. Yes, all prescription items require authorization from your vet. After attempting on my own for almost an hour, I turned to google for answers to discover a TON of people are also struggling with this. It is . All items purchased from Chewy.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier. Related Blog Posts For Chewy . Oncea prescription is approved,wellnotify youwhen the item ships. The price slowly crept up until it was more expensive and I cancelled. Type in Chewy Autoship. Standing true to its mission statement, Chewy offers 24/7 live support via phone, email, or chat all year round. Can I just sign up for the auto ship and get like six bags and then cancel? like potty pads and treats ever again. At our discretion, a refund may be issued without requiring a return. On the [Change my schedule] page, choose which type of changes you would like to make. We believe this will help both fuel acquistion into the autoship program, or stronger acquisition and also help with retention of autoship members. After you sign in, you'll be taken back toChewy.com. We build relationships, not acquire mere transactions, Singh said, Those relationships fuel evangelism towards the brand, and that has a lot of value in a category like pet, he said. Read our Privacy Policy for more details. Go toManageAutoshipandclick on theAutoshipyou would like tochange. The website prides itself on making points simple for the average pet dog owner. The pending charge will disappear 24 to 48 hoursafter your order has shipped. There's no need to call or update anything online. We ship via FedEx and other premium carriers to provide you with the fastest and most reliable service available. Why is my pets medication coated with flavoring? If you do this, it will be free of charge for you. Go to Orders, click on the order you want to cancel, and click the "Cancel This Order" link. Yes, we accept manufacturer coupons. Yes, Chewy Pharmacy has NABP (National Association of Boards of Pharmacy) and LegitScript accreditation. Email the authorization to vetdiet@chewy.com. Selectyour preferred frequency from the dropdown menu. If you buy them, we get a small share of the revenue from the sale from our commerce partners. After you sign in, you'll be taken back toChewy.com. Th local store price is similar to Amazon although sometimes with coupons I can save $10. How and where does Chewy source the ingredients for compounding? One of our team members will contact youbyphoneoremail ifwe need anything from you. We charge your payment method as your items ship. We source our prescription items from manufacturers registered with the FDA and distributors licensed by states. You can reach one of our devoted customer service reps toll-free at 1-800-672-4399 anytime, day or night we're available 24/7. You can cancel in the same way if you wish to skip a payment or change your payment date. If you, Expired Prescriptions: We no longer have a valid prescription on file. As the Director of Product Marketing for Autoship at Chewy, you will be responsible for driving the growth and adoption of our Autoship program. If you would like to request a return or replacement, please send us a message with your order number. it is not. To add a Gift Card, click on Add a Gift Card and choose a Gift Card saved to your account or add a new one. Chewy operates licensed pharmacies at the following locations: Is Chewy Compounding Pharmacy licensed or otherwise verified? We do not accept returns or exchanges on prescription medications. Additional Chewy Promotion Details: *Maximum discount of $20 with Autoship-eligible items only. Email the authorization tovetdiet@chewy.com. Check for an expiration date printed by the manufacturer on the bottle or box. Oncea prescription is approved,wellnotify youwhen the item ships. How will I know my Autoship is on its way? Simply add the item to cart; enter your pet, vet, and approval method at Checkout; and place your order. How do I reschedule or delay my Autoship? For all other prescription items, prescriptions must be sent by mail to: Remember to include your order number along with the prescription! On the My Account page, select the Auto Order TAB. Do you need/want multiple autoships from Chewy for items that you need less often but would still like a 'set it and forget it' option? We sell both prescription food and medications. Despite rapid sales growth, Chewy has struggled to make a profit. As soon as you place your order, you may see a pending chargefor the total amount of the order. We also accept returns within 365 days of purchase. We use insulated coolers to ship refrigerated medications. Enterthe name and credit cardnumberexactly theway you see it on the card. Your payment method will be charged automatically on the date the order is shipped. Chewy contacts your veterinarian via phone and fax to get approval. Sign up for our newsletter to get honest reviews on top products & services delivered weekly to your inbox. and new active customers jump during the third quarter of 2020. I know I speak on behalf of every pet owner when I say that our pets are members of the family. Simply search for the item and add it to your cart. Depending on your banks policy, you may see an authorization charge even for a canceled order. Chewy.com does not take title to returned items until the item arrives at our fulfillment center. Other than your basic pet needs, Chewy carries preventative care and prescription medications as well. Save 5% to 10% on brands you love when you enable autoship, 100% satisfaction guarantee policy (meaning full refunds), Never have to remember to run to the pet store again, There are shipping costs on orders under $49, Maximum discount of $20 with 30% off your first autoship order, Prescriptions can not be returned or exchanged (exchanges possible if the prescription is damaged or incorrect). It's basically Amazon for pets where you can easily browse more than 1,000 high-quality brands, making finding what your pet loves easier than ever. Chewy.com Review Summary. We will make 3 additional attempts to reach your vet. Enter your shipping address and payment method, then place your order! your next scheduled shipment. Unfortunately, eGift Cards are not returnable or refundable for cash except as required by law. You can reach one of our devoted customer service reps toll-free at 1-800-672-4399 anytime, day or night we're available 24/7. Go to Manage Autoship, select your Autoship, and click the "Cancel This Autoship" button at the bottom of the page. If you don't see what's on your mind, reach out to us anytime on phone, chat, or email. If you have multiple Autoship orders, you'll be asked to select which one you're adding to! Just click the "order now" button. Net sales jumped as well, growing just under 45% to $1.78 billion. Singh said the added costs were largely related to Covid factors such as increased labor costs and logistics, and that he doesnt see them continuing long term. But the trick Chewy has to pull off is keeping those customers buying every month, preferably on autoship. That's when I heard about Chewy. When you go to Chewy's website, there will be an account creation tab where you list not only your information but your pet's as well. I received a promotion code. Chewy says its Autoship revenue has grown 77% in the two years of the pandemic. (How It Works, Potential Savings, Is It Worth It + More), Chewy First Order Discount (do They Have One + Other Faqs), Does Chewy Have Free Shipping? Ive outlined the steps you need to take to cancel your Chewy Autoship account. To remove items: go toManageAutoshipandselect yourAutoshiporder. The Connect With A Vet service, which lets pet owners have a live text chat with a veterinarian to get advice, and if needed a referral to a local vet or emergency clinic, is seen as a way to entice first time Chewy customers who are likely to also be first time pet owners to enroll in the autoship program. Whether youre a new or existing vendor, its easy to connect with our friendly team members. Opinions expressed by Forbes Contributors are their own. Once you place your order, you have the option for Chewy to call your vet for authorization. I can't stress enough how excellent the customer service team is. Email us at reviews@businessinsider.com. this credit card" checkbox. Change link in the NextOrder section and s, To add items: go to the product page of the item you'd like to add and click the "Add to, Well send you a reminder email 3 days before your next scheduled. Click Refill Now to place a new order for the item. My coworker had an issue with his food delivery, and a week later a custom portrait of his cat was on his doorstep. Autoship is a subscription-based service that allows pet owners to have their pet products delivered to their door automatically, on a regular basis. Chewy.com Review Summary. Chewy Pharmacy For multiple Autoships: go to your Addresses, edit an existing address or add a new one, and check the "Update your active Autoships to use this While Chewy can't send everyone a custom portrait, they do use those photos to surprise their customer's pets at random, which is truly something special. On the [Autoship] tab, click [Subscriptions] and the [Change AutoShip Subscription] button. Founded in 2011, Chewy is an online hub where you can purchase animal supplies for your furry friend from the comfort of your home. Online pet retailer Chewy, which reported impressive third quarter growth today, is looking to take an even bigger bite out of the billions Americans spend on their pets by expanding its pet healthcare services. How do I request a return or replacement? It's super easy to schedule the next auto ship 6 months later then just log in and click "ship now" when I actually need it. At Checkout, enter your pet and vet information, select your approval method, and place your order. Just like us humans, our pets require a lot of food and supplies to live a fur-tastic life, so you'll always know that they're taken care of. Processing Prescriptions: We are working to get your approval to have your pets healthcare item shipped as soon as possible. Please immediately contact your vet if your pet has a negative reaction to the medication. Simply search for the item and add it to your cart. Nope! I have always been a shopaholic. It also gives you the option to upload your pet's photo trust me you're going to want to do this. Chewy Autoship items regularly receive discounts of at least 5%, and some brands qualify for a discount of up to 10%. Or,click Shop by Pet to browsedifferent categories. If youchoseto snail mail us youroriginalprescription(no photos or scanned copies), please allow up to 10 business days for us to receivethe prescriptionand apply it. Source: Chewy, Inc. Chewy now has 20.7 million active customers, up 7.6% year-over-year, and has grown its average net sales per active customer (NSPAC) to $430, up 15.6% from 2020. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We'll send you emails to update you on the progress of your order, or you can check its progress in the Orders section of your account. Autoship program, or email two-legged and four-legged customers wellnotify youwhen the item and add it to your.. Have multiple Autoship orders, you 'll be asked to select which one you 're adding!! Change Autoship Subscription ] button click [ Subscriptions ] and the [ Autoship. Going to want to cancel your Chewy Autoship items regularly receive discounts of at least 5 %, and your. 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