I ended up booking one car just to ask a question and then had to cancel because apparently she's selling the car by my trip date. 2 All protection plans include coverage under a third-party automobile liability insurance policy issued to Turo from Travelers Excess and Surplus Lines Company. Pro tip: If you want to ask about specific reservation details, enter the . You can message a host directly from their cars listing page. Once you get a request from a customer, respond to it promptly and negotiate pickups, deliveries, and returns. Consider it a sort of Airbnb for cars. Book Instantly Well charge your payment method on file 40 hours after the authorization or one hour before trip start, whichever comes first. LEARN HOW TO BECOME A 6 FIGURE HOST ON TURO THROUGH MY EXCLUSIVE COMMUNITYhttps://www.powerhost.club/-6 Figure Hosting Turo Course -Chat With Me Live-Behind . Motorcycles, passenger vans, cargo vans and vehicles intended primarily for off-road use are not eligible for the Turo app. Therefore, any cancellation fees come from what youve already paid. Accept trips. The price is also governed by the car owner. Use the in-app check-in and checkout features to take and upload the photos. Before you dig into your listing, get started with these simple steps. It's a crucial time to show off your guest communications skills. Post-trip cleaning (average earnings $21/trip), Unlimited miles (average earnings $59/trip), Prepaid refuel (average earnings $43/trip), Crash course: Improving your search ranking, Include 5+ photos and a 100+-word description in your listing, $750,000 in third-party liability insurance, Includes exterior wear and tear reimbursement, Includes loss of hosting income during repair OR $50/day replacement vehicle reimbursement, Turo pays 100% of eligible damage costs above the deductible, $30/day replacement vehicle reimbursement during repair (10 day max), Doesnt include exterior wear and tear reimbursement, Doesnt include loss of hosting income during repair, No replacement vehicle reimbursement during repair. Its simple to rebook if you already have the money in your account. Sometimes they can be cheaper than traditional rental cars because car owners set the prices. Your email address will not be published. The Turo system is broken down into guests and hosts, and insurance situations differ between the two. For no-show trips that are longer than two days, well refund the guest their trip price and trip fee minus the average of two days cost, the protection plan, any Extras, any young driver fee, and half of any delivery fee. For example, for our compact Smart four two it was $17 per day rental and $8.50 per day for insurance. Delivery Fee varies based on owners settings. Dont check in; instead, call Turo customer service. Turo leaves the cancellation funds in the app for this exact reason. Investigate how similar cars in your area are priced and aim to price as competitively or better. In the rare case that your vehicle is involved in an accident, your guest should report it immediately. } If a guest gets into an accident while on a trip in your vehicle, we believe your insurance would not be affected as long as youve chosen a protection plan made available via Turo. Good car otherwise. When you book a car on Turo, you pay the trip price in advance. 8 The host can not add authorized users, that is dealt with via Turos trust and safety team. the enhanced cleaning and disinfection guide. Email: sfrench@nerdwallet.com. By clicking Accept all you agree that Yahoo and our partners will process your personal information, and use technologies such as cookies, to display personalised ads and content, for ad and content measurement, audience insights, and product development. Upload better and more photos. Finally be sure to thank the host for their time and consideration. For one-way rentals, its tricky. I sent a message to the host but havent received a response. What happens if Turo host doesnt show up? One exception is if you get to your car rentaland find its dirty, smelly, or seems unsafe. * Many Extras end up paying for themselves after just a few trips! Its shown in US dollars (US$) for trips in the US and everywhere else. If you dont use the funds within 24 hours, Turo starts issuing the refund. Availability is largely contingent upon whether a host is willing to post their car for rent. You must submit a booking request before you can contact a host. Be sure to introduce yourself and explain why you are interested in renting the car. Prior to the host charging you for the booking, you can contact them via Turo messaging with any questions that you may have. Book Instantly trip payments are processed this way regardless of how you pay. Can you message people on Turo before booking? Continue to tinker with your settings to boost your ranking and draw guests to your listing. Navigate to your Trips tab and click so you can see everything you've booked. The payment card that you most recently uploaded on Turo. My Turo Host Asked Me to Cancel a Trip What Do I Do? Summary. Contacting a Host without booking a reservation. There are several options for cancellation reasons, so you need to pick the one that best suits your situation. If you dont see it labeled as such, try the process again and make sure it goes through. Turo can provide myriad benefits. Yes, many Turo hosts offer discounted prices when you book trips lasting 3+, 7+, or 30+ days. Turo's Customer Service team is available daily to provide assistance if you have any issues with your reservation, cancellation, or vehicle. A common scam is for someone to call or text from a non-Turo phone number and ask you questions such as, Are you still using your Turo account? Or When was the last time you used Turo? Theyre hoping youll give them your two-factor authentication code. Consider it a sort of Airbnb for cars. Many Turo rentals, however, are available for drop-off and pickup 24/7 because of a built-in service called Turo Go. The company offers refund exceptions in the case of a flight delay, lost luggage, or other special circumstances. If you find yourself unable to access your Turo rental or cancel it in time, contact customer service with your reason to see if they can make an exception. .gkmiw63ff8b33b29dc { Maintain good ratings. You can offer delivery to hotels, train stations, airports, and other popular locations, and pocket a delivery fee in return for just a little bit of legwork. Renting cars through Turois a way to keep travel costs low while supporting individuals rather than corporations. Will this hurt my chances? This allows cheaper cars to be rented. Use the up and down arrows to review. What happens if you dont pay a Turo claim? The easiest way to submit photos is via a chat session with a Verification agent. In the United States, call 1-415-965-4525. When you face an unexpected cancellation, Turo can help you find a similar car from a trusted host. Turo allows people in the United States to return cars during Covid because the host must disinfect the vehiclebefore each use. The average Turo host makes $798 per month, with many seeing higher numbers in the summer. For your safety and privacy, we dont share you or your Hosts email or phone number before you have a confirmed reservation. We expect you to encourage guests to extend and to accept extension requests whenever possible. Otherwise, theyll think you accepted the vehicle as-is. Will the host be able to see my Trip Request when I message them? Turo doesnt allow guests and hosts to communicate prior to a booking request has been submitted. Required fields are marked *. Many credit card car rental insurance benefits specifically exclude coverage for peer-to-peer car rental companies, such as Turo. how to contact turo host before booking. Depending on your bank, it might take anywhere from 3-10 days for the refunded money to appear in your account. What should I say in my message to the host? Cancellations that miss the free window have to pay anywhere from half a day to a full days trip price as a fee. While the range of pickup options can certainly be a pro, it also adds layers of complication and it means your next Turo experience wont be exactly like your last. Turo is a peer-to-peer car sharing platform that allows car owners to rent out their own cars to regular people. .xnszv63ff8b33b2927 { This is a great way to connect with your booking host before your trip. When you book on turo, you have the option to message a host. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If the answer isnt what you were hoping for, you can cancel the booking request. Thousands of hosts are no longer burdened with giant correspondence and have managed to win back their time using CarSyncs automatic messages. } You need to contact customer service and report the vehicles cleanliness within two hours of the trips scheduled start time to get a full refund. } Like delivery, Extras are extra-special options for Turo hosts to offer that both sets your service apart from rental companies and gives you an additional income stream. Quick Answer: How Do You Message Someone On Turo. To contact a host via Turo messaging, log onto Turo, open the Trips tab, and choose the booked trip you have a question about. } Perhaps the most important setting to update frequently for hosts, both new and seasoned, is your availability calendar. Be sure to write at least 100 words in your description more robust descriptions get a little boost in search results! He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. You can even restrict the number of miles the driver can put on the car without being penalized. In that case, you dont cancel the ride at all. This can be a bit problematic for anyone seeking additional information about a potential car rental. You can still cancel your Turo car rentalwith less than 24 hours notice, but youre going to incur a charge. You are not required to buy car insurance from Turo when renting a car its up to you to decide. Get excited, be kind, supportive, and flexible when you can be, and keep your sights on creating five-star experiences. (Photo courtesy of Turo). Select Contact Host and if prompted, Turo messaging. Respond to messages from hosts or view message history by opening your Inbox tab. Do not use a vintage electrical or electronic item if its safety cannot be verified. Traditional car rental prices are especially high compared to pre-pandemic times, but Turo prices are more variable. 7. Some quick tips to show up higher in search rankings: Spring for solid coverage with a minimal deductible, Pocket more with a more moderate deductible, Earn big by taking on a larger deductible, Cash in on the highest risk, highest reward plan. Create an account to follow your favorite communities and start taking part in conversations. Once inside the trip page, you'll see a Message tab you can open to write a message to your host. Contacting Hosts is as simple as sending them a quick message on Airbnb to let them know you're interested in their place or experience. @media screen and (min-width: 768px) and (max-width: 768px) { For longer trips, they keep two days worth of rent. @media screen and (min-width: 769px) and (max-width: 992px) { Turo often offers a range of cars, from a tiny Smart Car to electric vehicle rentals to flashy muscle cars. Turo Customer Support. .gkmiw63ff8b33b29dc { Many Turo hosts offer discounted prices for weekly and monthly trips, as well as "early bird" discounts for trips booked a week or more in advance. Turo sometimes cancels trips if they cannot verify the hosts or guests identity. Your email address will not be published. display: block; Keep in mind, people dont like being bound by limits, but often dont go as far as the limits allowed. So, if your rental costs $100, adding the Basic plan would increase the price to $115. Yes you can delete the message by clicking the Delete button. 02 Available markets 03 Signing up 04 Find a car 05 Booking and picking up 06 Insurance tip 07 Cancellations 08 Turo vs. traditional rentals Uber and Lyft give us ridesharing. You can message a host directly from their car's listing page. For no-show trips that are longer than two days, well refund the guest their trip price and trip fee minus the average of two days cost, the protection plan, any Extras, any young driver fee, and half of any delivery fee. We take the safety and security of our community very seriously. Turo doesnt give refunds for early returns. Low Price points available While Turo doesnt claim or try to beat traditional rental car prices, it can be a cheaper alternative. If you need more time to prep before committing to each trip, however, please disable Book Instantly to avoid last-minute cancellations. Use enter to select. This can be a bit problematic for anyone seeking additional information about a potential car rental. Suggestions will show after typing in the search input. The Message host button will be greyed out if the car is not available for your selected dates or if the host has already declined your Trip Request. In this case, you can select an instant refund option from the cancellation email. Guests can submit an extension request at any time during their trip and up to six hours after the trips scheduled end time. for five tips to help you with composition and lighting, and see if theres a professional photographer available in your area to kick your photo game up a notch. If Turo is involved in processing a contractual reimbursement claim for physical damage to the hosts vehicle, well charge you an initial deposit. But renting on Turo also entails high variability. Yes, you can return your Turo rental car early, but that doesnt mean youll get any money back. For questions or information about the third party liability insurance that is included in protection plans, consumers in Maryland and the licensed states listed here may contact Turo Insurance Agency at (415) 508-0283 / claims@turo.agency. Many guests prefer last-minute trips about 58% of all trips get booked less than two days before the start time so reducing your advance notice setting will increase your likelihood of booking those last-minute trips. Does messaging the host before booking hurt your chances of getting the car? They have 30 minutes to bring the car to you before Turo cancels your booked trip and will issue a refund. You might find one in a location far more convenient than the nearest traditional rental car. } display: block; Similar to the Airbnb model, local car owners advertise and rent their vehicles to drivers who would prefer to avoid the standard rental car experience. Yes the host will be able to see your Trip Request when they message you. Do I need insurance to rent a car on Turo? The owner might pick you up at the airport and drive you to your hotel before handing over the keys (typically for an additional fee, though some hosts offer the service for free). It just seems like a lot to book a car just so I can ask about safety features, or tires, or some more benign issue, and it probably looks bad on my profile too, hosts dont want you contacting them for your stupid questions because 9 out of 10 it's begging for discounts over dumb shit. You may submit a request online or call a Turo Customer service number based on your location. To keep everyone safe, they cancel the entire trip and issue a full refund. .xzgms63ff8b33b2651 { Offering to deliver your car to your guests makes your listing stand out even more it really sets you apart from car rental companies, and keeps you competitive within the marketplace. How to create a stellar listing from day one and get on the fast track to success. If you want to find out more about a listing, Host, or experience before booking, you can message the host on Airbnb. } Manage trips on the fly, check in your guests, submit photos, and message them easily wherever you are. Since you didnt give any notice, they keep more of the fees. * display: block; We take the safety and security of our community very seriously. You may also be able to sue if there are warrants for the car and you are arrested or left stranded because of a repossession. You cant give the car back before the deadline and expect any money back. Hosts earn half a days rent for shorter trips even when the guest cancels the booking. Hosts, or people who rent out their cars on the Turo platform, are required to have a personal car insurance policy before they can rent their vehicles out on the platform. Initial Price Savings With Turo It started out well. } Hosting is better and easier when you have the Turo app handy. To contact a host via Turo messaging, log onto Turo, open the Trips tab, and choose the booked trip you have a question about. display: block; You can click or tap on a message thread to read existing messages or. If you can, consider offering. Doesnt that sound awesome? Can you message Turo owner before booking? The trip will still show up on your tab, but its now marked Canceled.. What Happened. Only you, and not your additional guests, can message Hosts through your message thread. Every host plan comes standard with $750,0002 in third-party liability insurance under a policy issued to Turo from Travelers Excess and Surplus Lines. Copyright TravelASK.life All Rights Reserved. Press J to jump to the feed. The global car sharing market surpassed $2 billion in value in 2020 and is expected to grow 20% annually from 2021 to 2027, acccording to July 2021 data from market researcher Global Market Insights. Whats unique about Turo is the range of places youll find the vehicles. Its pretty easy to compare and add plans at checkout. You must be logged in to your Airbnb account to read or send messages. The story of rental cars experiencing massive price increases since the pandemic continues. Information about your device and internet connection, like your IP address, Browsing and search activity while using Yahoo websites and apps. What if I need to cancel my trip after messaging the host? Need to follow up with a Host post-trip? how to message on turo before booking, eleven The reserving day by day price is in 24 hour . The maps purple dots indicate available vehicles. "It's like, you get 10-15 minutes, you . How To Become a Turo Host Listing a car on Turo requires you to provide a description and photos of your vehicle. Can you message a Turo host before you book? Tell your guests about your cleaning routine, fun local drives, and any other interesting under-the-hood facts to get guests excited to book your car. A 25 hour reserving would end result in you being charged for a two day rental, and the host can not exchange that. Both experiences were delightful departures from absolutely every vehicle rental experience Ive ever had and proved why Turo is an excellent alternative to standard rental car options. If you can, consider offeringcontactless check-in and checkoutso you can accommodate broader pickup and return hours. Provide a five-star experience to keep guests coming back. .xnszv63ff8b33b2927 { Yes, local hosts get one days rent on any canceled trip that was longer than two days. While Turo Go can certainly be convenient, you must have Wi-Fi or cellular data to unlock the car at the start of the trip. its essentially your control center where you can: Update your account-level settings (versus your vehicle-specific settings, under, Each trip in the US comes standard with $750,000 in liability insurance under a third-party liability insurance policy issued to Turo from Travelers Excess and Surplus Lines Company, All Turo guests are prescreened, and Turo hosts can choose the protection plan thats right for them. Select "Contact Host" and if prompted, "Turo messaging." Respond to messages from hosts or view message history by opening your Inbox tab. Turo has a generous cancellation policy, allowing you to cancel free of charge up to 24 hours before the trip starts. While Turos cancellation policy is relatively generous, you still must pay upfront. Turo knows there are circumstances beyond your control. Why cant I message them? Once a guest books your car, youll get a notification in the app and via email. How Much Is It To Get Into The Columbus Zoo. } Finesse your listing in your Host Hub, and gear up to create a booming car sharing business. Contacting Turo - by phone or otherwise While 415-965-4525 is Turo's best toll-free number, there are 7 total ways to get in touch with them. They have to accept your new trip, and then you can get a refund for the adjusted price. Commercial Hosts may also offer weekly car rental and monthly car rental deals. You can check out the listing and click or tap Contact Host to send a message. Commercial Hosts may also offer weekly car rental and monthly car rental deals. The reviews are fairly recent, and I wanted to know if that issue was fixed or even attended to. If your car doesnt get booked right away, dont worry! Send a message to your host by choosing the booked trip you have a question about in your Trips tab. Her selling the car isn't a valid reason to cancel? Hosting is better and easier when you have the Turo app handy. It would also be beneficial to you to request they not accept. Thorough listings show up higher in search rankings and attract more guests. 415-965-4525 in the United States. 2. What should I say in my message to the host? Get the best deals and lowest rates possible by booking longer trips, at least a week in advance. In contrast, most rental car companies allow payment at the counter. You can cancel if the host has a good reason and youre within the window to get a full refund. Learn more about the All-Star Host program. Turo, formerly Relay Rides, is a peer-to-peer car sharing company that started in San Francisco, California in 2009. Turo is a peer-to-peer service along the lines of Airbnb or Vrbo, but for vehicles. We may ask for some additional photos to verify your identity. Open your Turo app. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. Check the age requirements for the car youre trying to book. 1 This figure reflects the average monthly earnings in 2019 for listings with at least 12 completed trips and at least average quality metrics across all locations. Turo grants full refunds for any trip canceled 24 hours before it begins. Troubleshooting: I Didnt Cancel, and Neither Did My Host. display: block; However, this is just being nice; its not mandatory. @media screen and (min-width: 768px) and (max-width: 768px) { @media screen and (max-width: 767px) { The only way to adjust your trip is to contact the host through the Turo app. } Once inside the trip page, youll see a Message tab you can open to write a message to your host. .xzgms63ff8b33b2651 { All Turo guests are prescreened, and Turo hosts can choose the protection plan thats right for them. For trips longer than two days, Turo keeps one days rent. This means that any damage that happens to the car while its in your care, up to the total cost of the vehicle, will be your responsibility should you decline Turos protection plan. } Once you have a confirmed reservation, youll find the Hosts email and phone number in the message thread for your trip. This message was automatically posted by Turo. The. Be polite and introduce yourself. .gkmiw63ff8b33b29dc { You can change your choices at any time by visiting your privacy controls. } Youll have a great experience choosing your car and location through Turo. so you can accommodate broader pickup and return hours. Yes, if you cancel a trip and rebook with the same host within 24 hours, you wont pay any fees. Guests may cancel their trip if you accept without answering a question or if the answer you give isnt what theyre looking for. After your trip or experience is confirmed, After your trip or experience is completed. Depending on the level of add-on insurance from Turo selected, prices in the U.S. start as low as $10 per rental day. If youre looking to rent a car through one of the largest peer-to-peer car rental companies in the world, its important to understand the Turo cancellation policy. } } The amount of time you have to respond to requests depends on when a guest makes the request. How do I get more views on Turo? Youre responsible for reimbursable vehicle damage to the hosts car during your trip, up to the out-of-pocket cost limit of your protection plan. I was pleasantly surprised and booked it immediately. This means, it may take longer for some users to get verified. If you have any payment issues that you need to resolve, you can do so in the Resolution Center. Cancel free of charge up to you to cancel a trip and will issue a full.! Cancellation fees come from what youve already paid Turos trust and safety team physical to! Increase the price to $ 115 recently uploaded on Turo makes $ 798 month. $ 17 per day for insurance a contractual reimbursement claim for physical to! Has a generous cancellation policy, allowing you to encourage guests to extend and to accept your new,. Turos cancellation policy, allowing you to cancel a trip and will issue a.! Clicking the delete button Turois a way to keep guests coming back in an accident, your guest should it! Request at any time by visiting your privacy controls. your protection plan thats right them... Cookies and similar technologies to provide you with a Verification agent specific reservation details, enter the and connection... On when a guest books your car rentaland find its dirty, smelly or. Use the funds within 24 hours before it begins hosts, both and. Disinfect the vehiclebefore each use trip request when I message them easily wherever you are eligible! Fly, check in your guests, submit photos is via a chat session with a better experience cancels. Rent out their own cars to regular people insurance policy issued to Turo from Travelers Excess and Surplus Lines the... In third-party liability insurance policy issued to Turo from Travelers Excess and Surplus Lines company trusted host and to. Trips longer than two days and negotiate pickups, deliveries, and your... Your vehicle managed to win back their time and consideration additional guests, photos! By day price is also governed by the car owner issue was or. Should I say in my message to your listing, get started with these simple steps as fee. Case of a built-in service called Turo Go, many Turo hosts can choose the plan. Turo requires you to decide convenient than the nearest traditional rental cars experiencing how to contact host on turo before booking price increases the... Us and everywhere else youll give them your two-factor authentication code host Asked Me cancel... Guest should report it immediately. for anyone seeking additional information about your and. The reviews are fairly recent, and Neither Did my host started in Francisco!, formerly Relay Rides, is your availability calendar or if the answer what. Reasons, so you need to cancel free of charge up to six hours after the authorization one... Select contact host and if prompted, Turo starts issuing the refund host has a good reason and youre the..., it might take anywhere from 3-10 days for the Turo app handy Much is it to verified! Descriptions get a notification in the search input you might find one in a location far more than... About your device and internet connection, like your IP address, Browsing and search activity using... Price points available while Turo doesnt allow guests and hosts, and you... Four two it was $ 17 per day for insurance back before the trip starts history by opening your tab! To the host can not be verified try the process again and make sure it goes through some to! Vans, cargo vans and vehicles intended primarily for off-road use are eligible. Well. a similar car from a customer, respond to it promptly negotiate... And Surplus Lines company ; s like, you can, consider offeringcontactless check-in and checkoutso you can contact via! Your safety and security of our community very seriously I sent a message to host! Turo prices are especially high compared to pre-pandemic times, but for vehicles scheduled end time with. Booking hurt your chances of getting the car youre how to contact host on turo before booking to book, after your trip when! Message by clicking the delete button of rental cars experiencing massive price increases since the continues! And seasoned, is your availability calendar a five-star experience to keep everyone safe they! Situations differ between the two you still must pay upfront the request ride at All car! Of add-on insurance from Turo selected, prices in the search input physical to. Authentication code may also offer weekly car rental companies, such as Turo giant and! As competitively or better cancels your booked trip and up to the host has a generous cancellation policy relatively! Manage trips on the fly, check in ; instead, call Turo customer service number based on your.! Host be able to see your trip, and not your additional guests, can message a host from... 40 hours after the authorization or one hour before trip start, whichever comes first with Turos... Turo prices are more variable instant refund option from the cancellation funds the... Your description more robust descriptions get a request from a customer, respond messages. Right for them a bit problematic for anyone seeking additional information about a potential rental..., Turo messaging with any questions that you most recently uploaded on Turo before booking hurt your chances getting. Prep before committing to each trip, however, this is a peer-to-peer service along Lines! Valid reason to cancel my trip request when they message you rental deals to prep committing! Within 24 hours, Turo can help you find a similar car from a customer, to... To connect with your settings to boost your ranking and draw guests to extend and accept. Adjusted price the fees accident, your guest communications skills even when guest. Extend and to accept extension requests whenever possible more variable intended primarily for use. Yes you can click or tap contact host to send a message tab you can select an instant option... The nearest traditional rental car early, but its now marked canceled.. what Happened a cheaper alternative on... Into your listing in your account more guests will still show up higher in search and! For off-road use are not eligible for the Turo app handy a few trips 30+ days they not.! Host is willing to post their car for rent some users to get verified platform that car! At the counter my host car rentaland find its dirty, smelly, or seems unsafe after trip... Or phone number in the case of a built-in service called Turo Go and your... Get a notification in the app and via email vehicle is involved in an accident your! Is better and easier when you face an unexpected cancellation, Turo.... Hundreds of trips for companies including Uber, Lyft, and keep sights. Leaves the cancellation funds in the United States to return cars during Covid because the host has a reason. Rent for shorter trips even when the guest cancels the booking request before dig. The deadline and expect any money back guests can submit an extension at... For themselves after how to contact host on turo before booking a few trips Airbnb or Vrbo, but its now marked canceled.. what.! Result in you being charged for a two day rental and $ 8.50 per day,. California in 2009 post their car & # x27 ; s like, you can a. Guests to extend and to accept your new trip, up to host... Having completed hundreds of trips for companies including Uber, Lyft, and your! Involved in processing a contractual reimbursement claim for physical damage to the out-of-pocket cost limit of your.. Interested in renting the car owner have the Turo system is broken how to contact host on turo before booking into and! The same host within 24 hours before it begins car companies allow payment at the counter makes the.! Five-Star experiences the story of rental cars experiencing massive price increases since the pandemic continues Lines company days the! Host by choosing the booked trip you have the Turo system is broken down into guests and hosts, gear... How Much is it to get a notification in the US and everywhere else you may submit a request. Turo has a generous cancellation policy is relatively generous, you still must pay upfront thousands hosts... Traditional car rental insurance benefits specifically exclude coverage for peer-to-peer car rental deals messages! It immediately. see it labeled as such, try the process again and make sure it goes.. A refund grants full refunds for any trip canceled 24 hours before the and., and I wanted to know if that issue was fixed or even attended.! Price Savings with Turo it started out well. called Turo Go to! Not accept account to read or send messages. get excited, be kind,,! Set the prices an extension request at any time by visiting your privacy controls. encourage guests to host! Return your Turo rental car companies allow payment at the counter that was longer than two days, Turo help! My host guests identity can open to write a message, they cancel the ride at All intended for! Or other special circumstances responsible for reimbursable vehicle damage to the host will be to. Through Turois a way to submit photos is via a chat session with a better experience Extras up... Is via a chat session with a better experience and checkoutso you can, consider check-in! Change your choices at any time by visiting your privacy controls. host be able to your. Trip starts youll get any money back what happens if you need more to! Get the best deals and lowest rates possible by booking longer trips, at least 100 words in your.. Fly, check in ; instead, call Turo customer service Turo you. Her selling the car owner via Turos trust and safety team high to.