Maya Leibman is Executive Vice President and Chief Information Officer, a position she has held since November 2015. Cole Brown is Senior Vice President, Chief People Officer, a position she has held since June 2021. It will also allow leadership to identify potential issues sooner by getting feedback from frontline employees, and to act on them, according to the representative. With todays announcement, Gatten will assume oversight of the airlines properties and corporate real estate portfolios, including overseeing all airport properties and leases and corporate facilities. He began his career with Teach for America in 1999 and taught for three years in Baltimore City Public Schools. In this role she leads the team responsible for Global Talent and Recruitment, Benefits and Compensation, People Operations and Diversity, Equity and Inclusion. Airlines for America (A4A) advocates on behalf of its members to shape crucial policies and measures that promote safety, security and a healthy U.S. airline industry. On the Tech Ops side, John Beavers has announced his retirement from American. Vice President of Philadelphia sounds like it should be quite the demotion (not a promotion), lol, Your email address will not be published. FORT WORTH, Texas American Airlines announced today that Alice Curry has been promoted to Vice President of Customer Care. Delta Air Lines's President is Glen Hauenstein. Southwest Airlines names Jim Ruppel as Vice President of Customer Relations and Rapid Rewards. Alice began her career with American in Revenue Management in 1996. Executive Vice President & Chief Commercial Officer. In particular, the consequences of the coronavirus outbreak to economic conditions and the travel industry in general and the financial position and operating results of the Company in particular have been material, are changing rapidly, and cannot be predicted. Do Airline Pilots Deserve To Make Over $300,000 A Year? American Airlines Customer Relations 4000 E. Sky Harbor Blvd. In these roles, DeFeo has been responsible for all of Americans internal and external communications, team member recognition programs, leadership development and community affairs. John has been with us for almost 45 years and has been an outstanding leader for our team. The changes come as the airline has faced increasing pressure from shareholders and passengers to make changes, following a summer of poor operational performance. There is no question this is a time of unprecedented change. She moved to Austin, Texas in 2015 for an adventure and returned to the East Coast in 2021 with a husband, son, two cats and a dog. The following individuals will report to David: Kevin Brickner, SVP of Technical Operations; Jim Butler, SVP of Airport Operations; Kimball Stone, SVP of Flight Operations and IOC; Jill Surdek, SVP of Flight Service; and Ron Thomas, VP of Safety. Before joining Amazon, Brown served as Senior Vice President and Chief Human Resources Officer for Conifer Health Solutions from 2015 to 2018. We want to hear from you. Can I get my 173,116 Chase Ultimate Rewards points refunded? In 1987, after graduation from U.S. Army Ranger School, he was assigned to the 82nd Airborne Division where he served as a Platoon Leader and Company Executive Officer. Can I get a refund for my Marriott Vacation Club Points? He joined America West in 1996 as Senior Director, Planning, and was promoted to Vice President, Financial Planning and Analysis, in 1998. On April 25, AAdvantage was named Best Elite Program for the Americas at the Freddie Awards, one of the most prestigious honors for loyalty programs in the travel industry. In this role, she will serve as the voice of the customer and work closely with David and Vasu to create a secure, comfortable and welcoming environment for our customers as they return to flying. She is an advocate for advancing women in the aviation industry and has partnered with the Fort Foundation to expand Americans female leadership pipeline through targeted recruitment efforts. In addition, the following individuals will be joining Americans senior leadership team: Current President and Incoming CEO Robert Isom said: These executives are all extremely capable and experienced leaders, and together, they form an unstoppable team. Required fields are marked *. Leibman joined American in 1994 in the Revenue Management department. But why cant I get a refund? Our job is to give them the tools to care for customers on their journeys with us, and we know with this superb group of six leaders at the helm, we will deliver.". More About Gary , [] Raja now oversees the AAdvantage program as part of his portfolio his musings on coming changes to AAdvantage make my ears stand up. That move was even described as helping to [], [] without a Vice President for several months. Ryan Green. If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. A free inside look at American Airlines salary trends based on 10702 salaries wages for 2172 jobs at American Airlines. Previously, DeFeo served as Vice President of Global Communications for American since August 2015. Hertz billed her for eight extra days on her car. Sign up for notifications from Insider! Jim Moses, who was Managing Director of Premium Services for four years before managing operations at LAX and then getting promoted to Vice President of Philadelphia and having New York LaGuardia, JFK, and Boston added to his portfolio, will also add Premium Services to his portfolio. Vasu Raja will move into the newly created role of Chief Revenue Officer. The ACA . Alices extensive experience across American, combined with her passion for customer service, drive for continuous improvement and support for Americans team members, make her the perfect fit for this critical role, Kerry said. American Airlines is shuffling some of its top executives after a key departure and struggles with its operations that led to hundreds of flight cancellations and long delays over the past few months. Read more: An off-duty firefighter on a flight to Los Angeles saved a fellow passenger who suffered a cardiac arrest mid-flight and had no pulse for at least 30 minutes. Your email address will not be published. Advertiser Disclosure: Many (but not all) of the credit card offers on the site are from banks from which we receive compensation if you are approved. He most recently was Senior Vice President, Global Engagement for American, a position he has held since October 2018. One would have thought that cleaning house meant all the insects, oops sorry Gary should not have said that. Maya Leibman will continue serving as Executive Vice President and Chief Information Officer, leading all technology efforts for the airline, including the organizations next-generation strategic initiatives. In an internal email reviewed by AirlineGeeks, American Executive Vice President and Chief Information Officer Maya Leibman wrote that "bookings are up by 150-400% compared to last year and within a few points of 2019," adding that "bookings last weekend were higher than they were in 2019." Contact Customer Relations If you wish to send an email to American Airlines Customer Relations directly, we ask that you include your record locator or ticket number, mailing address, flight numbers, origin and destination cities, dates of travel and full explanation of the reason for your contact. From July 2006 to April 2014, Mr. Dempsey served as treasurer at Ryanair Holdings PLC. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. From 2003 until 2009, he was a partner at Indigo Partners LLC, a private equity firm specializing in investments in the airline industry. Customer Service Manager, Airport Customer Experience. Before that, he worked for four years with Ketchum, a public relations agency. Flights Within the U.S. and Canada A Division of NBCUniversal. Access your favorite topics in a personalized feed while you're on the go. Previously, he was a flight test coordinator/control engineer with Northrop Corporations B-2 Division. In this role she will continue to lead Americans Legal Affairs team and legal strategies for the airline. Phoenix, AZ 85034. In 1987, after graduation from U.S. Army Ranger School, he was assigned to the 82nd Airborne Division where he served as a Platoon Leader and Company Executive Officer. Prior to that, Steve served as Senior Vice President and General Counsel at GPA Group PLC and practiced law at the Seattle-based law firm Bogle & Gates. Shes built a career on delivering an excellent customer experience, and we cant wait to welcome her to the AA team, an American Airlines post on LinkedIn said. and Doerner, Saunders, Daniel & Anderson, L.L.P. American Airlines oct. de 2000 - ago. JonCarlo will report to Kimball and be part of the Operations senior leadership team. American Airlines is the worlds largest airline after a 2012merger with US Airways. He paid Vantage $18,536. Julie has been Vice President of Customer Experience and Reservations and becomes Vice President of Customer Experience . Vice President - Reservations and Customer Relations American Airlines Sep 2022 - Present5 months Fort Worth, Texas, United States American Airlines is a major US-based airline. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, D.C. American is a founding member of the oneworld alliance, whose members serve more than 1,000 destinations with about 14,250 daily flights to over 150 countries. Any forward-looking statements speak only as of the date hereof or as of the dates indicated in the statement. she was Amazon's Vice President of Human Resources . A monkey could statistically do better. Top American Airlines Employees James McClain PresidentandCEO Red Oak, Texas, United States View 3 aa.com bellsouth.net hotmail.com 4 530-867-XXXX 972576XXXX 972352XXXX 954-450-XXXX Jessica Tyler Vice President, Integrated Operations Center Southlake, Texas, United States View 3 aa.com gmail.com gallup.com 5+ 817-726-XXXX 817-800-XXXX 402-991-XXXX She began her legal career as a clerk to Judge Merrick Garland of the U.S. Court of Appeals for the D.C. With all that top heavy fat, I was amazed in Summer of 2016 or 2017 that HQ had no idea the LAX station caterer failed to deliver FC meals throughout the day for all long haul flights. The New World Loyalty podcast discussed how loyalty and revenue need to have a partnership but be managed separately. Already, American, which owns 24 of the troubled Max aircraft, with 76 more on order seven of which were initially due to be delivered in the second quarter has had to cancel around 115 daily flights, andone entire route in order to cover key routes with older planes. He and therefore the frequent flyer program will report up to Vasu Raja (revenue). These forward-looking statements may be identified by words such as may, will, expect, intend, anticipate, believe, estimate, plan, project, could, should, would, continue, seek, target, guidance, outlook, if current trends continue, optimistic, forecast and other similar words. Steve earned his Master of Business Administration and Juris Doctor from the University of California, Berkeley. He earned a Bachelor of Science in aeronautical engineering and a Master of Business Administration in finance from the University of Michigan, where he was a catcher for the Wolverine baseball team. 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