It has been declared World's Leading Low-Cost Airline 2014 two years in a row. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. its very disappointing about air asia . Air asia are impossible to contact in any way. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? Im having the same problem now and AVA is so Dear officer, Hi! Nope. Essay, Pages 3 (570 words) Views. Tnx. Many of the complaints have been directed towards AVA, AirAsias online chatbot, which is the only line of communication between customers and the airline for issues involving bookings or flights. Zen Bros Media (002759663-P). Tan Kok Liang, president of the Malaysian Association of Tour and Travel Agents (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. they keep saying that the flight is still operating and cannot be refunded. Your Credit will expire 2 years from the date you received it. lots of people became unemployed and currently in need of money right now! Hi! As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise. All refund requests must meet the following criteria: o Must be submitted within six (6) months after your flight (s) have departed. Trust Pilot review site rates all major companies. But they never gave the refunds. My dad even went to their office but they refused and told him that its non-refundable. However, there are instances when you will be able to get a refund. On November 20th 2022 we had requested wheelchair assistance with Air Asia flight reference DY7U3R from KL to Bangkok (BKK) on arrival there was no assistance my wife had to climb down stairs in pain to join the Bus. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. Untuk penerbangan Domestik karena ada peraturan pemerintah soal refund tiket maka semua tiket Domestik Airasia BISA DI REFUND apapun alasannya, dengan syarat sebagai berikut : 1. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. I bought an Air Asia flight ticket directly on the Air Asia web. . The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. Your email address will not be published. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? . Desired outcome: This will takes time and we cant fly anywhere at the moment so we have to be patience. I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. Its been TEN months..I havent received my money. Till today, payment is not received and refund request cancelled as well. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. KUALA LUMPUR, Nov 25 Financially crippled budget airline AirAsia X Bhd (AAX) sought to explain why it cannot give refunds in cash to passengers who are also listed as "creditors" in its debt restructuring scheme. Is this your company? Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. Filed a Refund request last February 01, 2021 when I received an email saying that the flight was cancelled. Quarantine & Testing Needed? SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. hnliches Problem wie bei 329 anderen. thanks in advance. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! If yes, how did you do it? Need. Given the sheer volume, this is no mean feat. Hi, were you able to get your refund? I need a confirmation email of my cancellation request. Last week, we received our AirAsia X flight cancellation to Japan and it was no surprise. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. Thank you na lang? 1.Confirmation:P52CQM Hello po! My email : [protected]@gmail.com, Desired outcome: Kindly cancel my booking now. Thank you. I shall end my rant here.. really disappointed and felt cheated. We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes. Desired outcome: Ambitious person and love challenges. I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. So sad. Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. Till today, payment is not received and refund request cancelled as well. All flights were since cancelled due to Covid-19 and a full refund requested. Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take. . Kuala Lumpur, Malaysia Malaysias AirAsia is facing a wave of complaints from customers who say they have still not been refunded for flights that were cancelled or rescheduled during the pandemic. Or is the status still in process? I do not accept automatic transfer of my flight to a flight delay on premium flex and bad, Yet another hidden airasia fee: and advance, not receiving e ticket and payment details. Looking for answer as well. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. Not resolved. Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. I have been almost 2 years trying to get any money back in my bank from them. For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. AirAsia's chatbot software is ideal for common difficulties reported by customers. I just tried 4hrs yesterday. . Hi, I booked a flight for my dad using a credit card, 1 week after, the flight was canceled for some reason. Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? Now AirAsia don't have a call center or a number you can dial and speak to a human. AirAsia is a low-cost airline based in Malaysia. I hope that your father will find an available flight the soonest. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). Dear Sir 2. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia. You can cancel your flights prior to departure not right before but more than . I tried to contact them with their available email addressess but none of them were able to sent since it says email address not found!! If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. Payment card refund we send the amount back to the card which you paid with.It's not possible to refund it to a different card. Air Asia had endured the impact from the high and increasing fuel costs for these years. :). Now as we are flying again in all of our key markets, we can fast track any outstanding requests as soon as possible. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 But months after the low-cost carrier resumed flights following the lifting of interstate and international border restrictions for Malaysians in October, hundreds of customers have taken to social media to complain of poor customer service and long waits for refunds. And i must say talking to that AVA is absolutely useless . i pestered airasia on twitter every other week/month for my refund. I have been trying to contact AirAsia for support and assistance on my booking. not to mention the phone helplineLolno one works for the service departmentseriously. You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. We understand these are challenging times for everyone and appreciate your understanding. AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. Have an infectious disease or skin problems, the airline may require medical clearance saying! Payment is not received and refund request cancelled as well or indications that a may! 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