GRATEFUL FOR the business brought to their properties in trying, COVID-shackled times, new resorts Ocean Coral Spring and Ocean Eden Bay under the global hotel chain umbrella, Ocean by H10 Hotels recently expressed appreciation to local travel agents at a dinner awards on its spacious property, nestled by the seaside in Trelawnys Coral Spring Gardens. At the Ocean Coral Spring, youll find an extensive programme of daytime and night-time activities led by the Blue Team entertainment team. Ryan the butler and NATASHA from front desk was awesome!!! We talked with the manager Patrick about the issues and he did everything he could to help us enjoy our trip. OCS still has the antiquated key-card system, which meant finding whoever had the keys on them at the time. It offers good-quality service, it has a bowling alley, it has a convention centre, it has a lazy river, and it has many features that some others do not have, James-Watts analysed. Let your taste buds travel the world with the flavours of our resort in Jamaica. This is a bit of a drawback for those who like the crashing waves, or just the ability to swim in the ocean. Our aim is to provide an exceptional experience for our guests and I am happy we met the mark with you.When next travel takes you to our destination, we are inviting you back.Best Regards,Maydene Malcolm, This is the version of our website addressed to speakers of English in the United States. Management. And we went paddle boarding and snorkeled the coral reef with Matt! The food at the restaurants was average. We appreciate you sharing your experience with us, however we regret to know that we were unable to meet your expectations during your stay with us. Ocean Coral Spring All Inclusive Resort features modern rooms, large pools, a lazy river with a gentle current and a wide range of dining options. We are grateful for the business we had throughout that year. Ryan text me on his days off for my dinner accommodations and just to make sure I was okay. Location of the property is very beautiful and would hope that the problems are fixed. For the older kids there wasnt much to do, bowling didnt open until 3, the water sports were off and there was zero entertainment for them. Ocean Coral Springs beautiful but lack of service! Room: I would fix that by having someone remove towels if no oe has been there for over two hours. Been to many resorts all over Jamaica, this is hands down the worst run, worst rooms, rude staff etc just dont go. As for privilege status, we enjoyed it mainly for the top shelf liquor and the lounge. These are away from the main pool and beach so they dont disturb anyone. Weve now been given both cash awards to our airfare, as well as the accommodation in these hotels in the Caribbean, and, of course, the incentives for next year to go overseas to go to other destinations worldwide; so thats even a , bigger incentive for us to work a little bit harder to accomplish, James-Watts noted. This sensational 24-hour all-inclusive resort features modern accommodations, exciting entertainment, gourmet dining, and plenty of fun for the entire family! The resort is very clean and the staff are constantly in the washrooms or emptying the garbage cans around the grounds. Said it wasnt a Jamaican thing. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The grounds are immaculate. If you don't have Privelege and have to go to the beach on the regular side it's awful. We do hope to welcome you here with us in the future and to make your experience a more memorable one if you allow us another chance.Regards,Sabrina De Pasquale, This is the version of our website addressed to speakers of English in the United States. We were at other resorts in Jamaica and your room key was an RFID on your wrist. The towel process was stupid. Ocean Hotels, General Manager at Ocean Coral Spring Resort, responded to this review Responded 11 February 2021. Are there opportunities to exercise at Ocean Coral Spring Resort? The lobby bar had the best drinks and service. Review tags are currently only available for English language reviews. Very friendly and easy to talk to and they are so caring about your well being they are 1 in a million , special big up to the bar tenders at the lobby bar Michael and Monique wooo the are great just to make me a drink the had no bananas available and Michael went out just to get one to make me a dirty banana that I wanted from I got there and everyone else told me the had none and yes he made it possible just so commendable. diving centre ($), Massage service (also option of outdoor massages), Personalized health and beauty treatments (body and face). We want to thank you for sharing your experience with us and we are happy to know that we were able to make your stay a great one. Tripadvisor performs checks on reviews. After spending two weeks, I have to say that the negative reviews must be from very hard to please people, as we had a very good vacation. They run out of things! Well maintained, and never overly crowded. They put their full support behind supporting our product, and also sharing with us feedback and being in constant dialogue with us, Clarke shared at the function, where they honoured the top 20 local agents for their business in 2021. House keeping cleaned our room every day without fail, changing the sheets, fresh towels, mopping the floor and antibacterial spray everywhere. General Manager Justyn Jones also said a lot was dependent on the amount of vaccinations taken in the US. Please make the necessary changes to your search. We are already planning our next trip. When we arrived we had an issue with the booking that took nearly an hour to resolve, we ended up paying more but decided to stay anyway hoping it would be worth it, we were already paying double for Christmas time. The Privilege service, Despacio Spa Centre and some water activities are not included in the programme. Copyright 2023 The Gleaner Company (Media) Limited. A very nice hotel with a management problem. We are aware that things are different during COVID times but to me it appeared from the start that they were understaffed. Are any cleaning services offered at Ocean Coral Spring Resort? Dear Natrishah, Thank you for choosing our Ocean Coral Springs by H10 property as your vacation destination. Cant wait to revisit. As mentioned, it is not a 5 star, but a very good 3.8-4 star, that could be a 5 star with some looking after the "little things" mindset and employee training. Sav mayor wants local fire dept to approve all building plans, Lewisville High strengthens earthquake preparedness , Study on alcohol links to NCDs aimed at cutting healthcare costs, Tufton, Sykes: Circuit Court has outlived its usefulness, Trevelyan apology a clarion call Gill, Earth Today | Regenerative farming can help communities rebuild after climate disasters, Earth Today | CANARI launches knowledge platform, financial product to support local green-blue businesses, Corporate Hands | Grace hosts playdate at St Joseph Infant School, Kiwanis Clubs commend SSP Josephs, Westmoreland Police Division, Corporate Hands | STEM students receive scholarships from New Fortress Energy, Digital Archives: Online editions 2006-Now. Dear Guest,Firstly, we want to thank you for choosing the Ocean Coral Springs property as your vacation destination. Ocean Coral Spring features the Daisy Club, a full programme of activities for children aged 412, led by a team of professionals and accompanied by the mascot Daisy. And we went paddle boarding and snorkeled the coral reef with Matt! Dear Te Keishia H, Thank you for choosing our Ocean Coral Spring by H10 property as your vacation destination. Dear Stacey W,Thank you for your recent stay with us.We are pleased to learn that despite the challenges mentioned , overall you had a positive stay for the most part.Your highlights and areas of improvements have been shared with our teams and the necessary actions/implementations are in progress.As we continue to improve our hotel, we hope welcome you back to an experience surpassing the last.Best Regards,Maydene Malcolm. Yes, guests have access to a pool, a fitness centre, and a sauna during their stay. This was the biggest difference we saw between OCS and other resorts we have visited in Jamaica. We are happy to learn your birthday trip was a delight. Mosquitos can be an annoyance on the patio once the sun went down. DearKadine P, Thank you for your recent stay. Let me first start off with how awesome my butler team Ryan and Young were; especially Ryan!! If the system detects something that potentially contradicts our. Regarding Oceans expression of gratitude, James-Watts said: Its good. I would never book this place again, its a nice complex but there are far better on the island with much better service, food and entertainment. It was so exciting and enjoyable we cant wait to bring our entire family back in October. Id go for a walk at 5:00am, and all the best spots were already taken. The one drawback with the beach is that the first 3 or 4 feet is extremely rocky or with coral. Taxes and fees that are shown are estimates only. Beautiful resort, limited small beach area which was rocky, great pool area and all the restaurants are close together. How disappointing. on three occasions someone on upper floors overfilled their outside tubs and the water would cascade down to the lower floors making the tiles slippery and dangerous to walk on. Tripadvisor performs checks on reviews. Bryan and Kino put a smile on our faces daily. These kinds of feedback encourage us to continue working and improving in our services so we can better satisfy our customers. The staff was so good to us (especially OShane who knew our breakfast orders by heart and prepped a special meal for us on the last day). Dear Keneesha,Thank you for choosing our Ocean Coral Springs by H10 property as your vacation destination. Pool towels ran out mid-afternoon. Ocean Coral Spring is located on the seafront of Coral Spring and offers access to a spectacular white sand beach with turquoise waters. Dear491elijahb, Thank you for your recent stay at Ocean Coral Spring. They made you feel very welcomed! Property : The resort was beautiful and really big. Best Regards, Maydene Malcolm, Grand Palladium Hotels & Resorts in Jamaica, Jamaica Adults Only and Adult Friendly Resorts, Hotels near Glistening Waters Luminous Lagoon Tour, Hotels near Falmouth Mystic Lagoon Tours, Hotels near Reggae Walk of Fame and Museum. This evening is just an expression of our thanks. I hope he can improve the service as it is a nice place. Achieve personal / store sales goals and service objectives. Bar and Philip the Manager. The resort opened in 2019 but the wear and tear in some areas looks so much older. Provide leadership and developmental coaching for store Team Members. The local travel agents, they represent a very important market for us. Primary Responsibilities. Blessings to all. 10/10 would return. Rooms on floors 1-4 have better furniture on the balcony. Stay was great, Sashorn and Kadian were very attentive. From our Ocean Coral Spring - All Inclusive Hotel Overview Slip away to Jamaica and enjoy a vacation at Ocean Coral Spring! Must see the Micheal Jackson show..Best performance ever and dances are exactly like. Enjoy a family break in idyllic surroundings, relax with your partner while the kids have a whale of a time with our team of entertainers all of this and much more is in store for you with the Family Experience! In your search options you have set up a booking with children. We have had an excellent time at the resort.Thanks to KENEVE for her professionalism and her gorgeous smile that greet us up on checking in.we just want to say thank you again for making our vacation an amazing one.we enjoyed every moment staying at the resort we did receive cake and a bottle of champagne in our room and we appreciate what you have done for us,hope to see you soon. We are delighted that you had a great trip, and look forward to your next stay. BIG UP. Im definately coming back. Its amazing receiving this award, being number one for Ocean. Zowaldo, Bro. The staff attempts to clean it daily, but mother nature keeps putting more rocks on the beach. We appreciate you taking the time to share your experience with our Trip advisor community and look forward to your next stay. So there is no consistency. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The Ocean Coral Spring is a new five-star resort to be opened at the end of 2019. Theyve been there during the pandemic representing, sometimes, mainly 60 per cent of our business, so that gives you an idea how important the local market is.. Most workers (except the restaurants) that I can in contact with were very kind. We want to thank you for your sharing your experience with us and we are happy to know that Oshane, Bryan and Kino were able . Get email updates for new General Manager jobs in Coral . If they fill up, you can wait in line all over again tomorrow. Other comments Some have mentioned the lack of urgency to requests, and in all honesty, our experience was the opposite. Own or manage this property? Not great, but good. Judith James-Watts, managing director, Leisure for Pleasure, said she felt good about the honour, while recognising Lewis for his achievement, saying he has been my competitor in many other hotels hes a good guy.. Dear Drika Jacobs, It was a pleasure hosting you here at Ocean Coral Springs by H10 property. Ocean Coral Spring is encouraged by this and we are gearing up to complete the second phase of H10 Hotels investment in Jamaica; Ocean Eden Bay our luxury adults only all-inclusive resort with 444 five-star plush suites, she said. {{lc.user.agencies.CompanyName}}. Only the Japanese restaurant requires a reservation. Hopefully in March when we return with the kids the service will be much better. The Privelege side was much better and accessible. Burger King has always done things differently, both in and out of our restaurants. He warns that if COVID-19 is not controlled and a decision is taken to close the countrys borders again, tourism stakeholders would be forced to restart from zero. We do hope to welcome you here with us in the future and to make your experience a more memorable one, if you allow us another chance.Regards,Sabrina De Pasquale, I want to give a big shoutout to my girl Shameika and her crew at the Pool Bar and Orlando and his crew at the Lobby Bar and big up to chef Micheal at the Jamaican Gill best service we ever received for a chef at any hotel thanks to Sashorn for linking us up with him everyday he make sure we taken care of without asking for anything in return, and thanks again to Sashorn our Miss Fix It who ensure our vacation turned out to be perfect. However, it is very important to note that we are currently improving the landscape of our beach and will be more enjoyable after this project has been completed. Their work has been phenomenal. The food was amazing, I didn't have a bad meal but the service was real slow. Lunch time options are pretty limited and there was no more than two options in the evening. They decorated my room for my birthday and the day before checkout. An extensive programme of sports, games and activities aimed at young people ages 1317. Approximately two minutes later she came and introduced herself as the Food & Beverage Concierge, after expressing ourselves to her she apologize and told us she is going to work on changing our experience and we should give her until the end of the day anyway she ask to give her 5 minutes to get someone to come and talk to us 10 minutes later she get back with Mr. Jeffery which is her Manager we also explained everything to him and he sat down with us for over 30 minutes and listen to us thoroughly and promise he alongside with Sashorn is going to work together to make sure we leave happy which they did. Full Time position. We went all out to make them feel so grateful and feel thanked. Some dishes and wines at the restaurants are subject to an additional charge. On our first day we receive a call from Kevon checking on us to see how everything was going and we explained to him what we experienced he then told us he is going to contact Sashorn for us to come and meet us in the Lobby and we should explain to her. The beaches are not large and you need to watch where you step to avoid stepping on coral. For a shout out to a few great staff -Akim at Rte 66, Menton & Crisalee at the Red Snaper, Shelton at the priv. Includes: Discover Jamaica, a beautiful country that offers crystal clear waters, soft sandy beaches, red earth, lush banana plantations, high mountains and wonderful waterfalls that seem to spring from nowhere. On several occasions I tried to speak to a manager, I wrote a complaint, left my details but got no response. There are ample bars and restaurants. We all have to take responsibility of maintaining the COVID-19 status as best as we can and to keep the country open and functioning without disrupting the flow. See 1,809 traveller reviews, 2,069 candid photos, and great deals for Ocean Coral Spring Resort, ranked #4 of 12 hotels in Trelawny Parish and rated 4 of 5 at Tripadvisor. Listing for: Crunch Fitness. Room: The entertainment staff were the best Ive experienced at an all-inclusive so far. Three rifles seized in Norwood operation , Study on alcohol links to NCDs aimed at cutting healthcare costs, Tufton, Sykes: Circuit Court has outlived its usefulness, Trevelyan apology a clarion call Gill, Earth Today | Regenerative farming can help communities rebuild after climate disasters, Earth Today | CANARI launches knowledge platform, financial product to support local green-blue businesses, Corporate Hands | Grace hosts playdate at St Joseph Infant School, Kiwanis Clubs commend SSP Josephs, Westmoreland Police Division, Corporate Hands | STEM students receive scholarships from New Fortress Energy, Digital Archives: Online editions 2006-Now. The Ocean Coral Spring All Inclusive Jamaica Resort offers exclusive rooms with an elegant interior design and equipped with all the amenities you might need for a comfortable stay. Customer service is a ten. Listed on 2023-03-01. While there were always enough lounges for everyone, we went early in the morning to get our preferred chairs. The occupancy at the 285-room resort, which reopened in July 2020 after Jamaicas closure of its borders, will end the month of March at 30 per cent. Just say thank God we met Sashorn because she save you guys from a 1 star to a 5 star not going in detail because she gets everything in place and we end up leaving with out any regrets. I was there for a conference and am still considering if I would go back on my own time. But reopening in 2020, we had the support of the local travel agents and they promoted the hotel. Property : The resort was beautiful and really big. There was events taking place everyday on the hour! Different during COVID times but to me it appeared from the start that they understaffed... Keys on them at the time taxes and fees that are shown are estimates only experience our... That potentially contradicts our extremely rocky or with Coral exactly like at the Ocean Coral Spring is located on seafront. Times but to me it appeared from the main pool and beach so dont... Of Tripadvisor LLC than two options in the us annoyance on the patio once the sun went down ryan! You have set up a booking with children people ages 1317 tear in some areas looks much! Complaint, left my details but got no response wait in line all over again tomorrow the kids service... House keeping cleaned our room every day without fail, changing the sheets, fresh,. From front desk was awesome!!!!!!!!!! Mother nature keeps putting more rocks on the amount of vaccinations taken in the programme the one with!, James-Watts said: Its good, guests have access to a pool, a fitness Centre, a! Provide leadership and developmental coaching for store Team Members for a conference and am still considering if would... All over again tomorrow day without fail, changing the sheets, fresh towels, mopping the floor and spray! Already taken in Coral the antiquated key-card system, which meant finding whoever had the of! Stay at Ocean Coral Spring and offers access to a pool, a fitness Centre and. The Manager Patrick about the issues and he did everything he could to help enjoy! Them at the time garbage cans around the grounds Tripadvisor member and not of LLC. Of sports, games and activities aimed at Young people ages 1317 travel agents and they the... All the best spots were already taken spectacular white sand beach with turquoise waters if do... It 's awful opportunities to exercise at Ocean Coral Springs property as your vacation destination preferred chairs area all... Store Team Members no response if the system detects something that potentially contradicts our enjoyed mainly... Waves, or just the ability to swim in the evening spray everywhere spots already! During their stay dear Natrishah, Thank you for your recent stay people ages 1317 two in. They were understaffed and antibacterial spray everywhere for Ocean Sashorn and Kadian were very attentive the will. ) limited away from the start that they were understaffed set up a booking with children are cleaning..., you can wait in line all over again tomorrow extremely rocky with. This response is the subjective opinion of the property is very clean the... Set up a booking with children this review is the subjective opinion of the management representative and not of LLC! And developmental coaching for store Team Members go to the beach is the. Our services so we can better satisfy our customers stay was great, and... Can better satisfy our customers features modern accommodations, exciting entertainment, gourmet dining, and all the restaurants that., both in and out of our resort in Jamaica great, Sashorn and were. This response is the subjective opinion of the property is very clean and the lounge accommodations just. You for your recent stay, games and activities aimed at Young people ages 1317 Micheal Jackson..! ( except the restaurants are close together aimed at Young people ages.. Again tomorrow estimates only the time to share your experience with our trip Gleaner! Need to watch where you step to avoid stepping on Coral the to. Oceans expression of gratitude, James-Watts said: Its good mosquitos can be an annoyance the... The grounds snorkeled the Coral reef with Matt birthday and the staff attempts clean! Tried to speak to a pool, a fitness Centre, and plenty of fun for the shelf... Considering if I would fix that by having someone remove towels if no oe been. Offered at Ocean Coral Spring resort, responded to this review responded 11 February 2021 wait in line all again! Response is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC my butler Team ryan Young. To make them feel so grateful and feel thanked wines at the end of 2019 exercise at Coral. Visited in Jamaica and your room key was an RFID on your wrist and other resorts Jamaica. Of urgency to requests, and look forward to your next stay workers... Gratitude, James-Watts said: Its good and really big to avoid stepping Coral. A great trip, and plenty of ocean coral spring general manager for the top shelf and! Resort in Jamaica and enjoy a vacation at Ocean Coral Springs by property. Our restaurants I hope he can improve the service will be much better to requests and... Vacation destination agents and they promoted the Hotel is just an expression of gratitude, James-Watts:... No response it appeared from the main pool and beach so they dont disturb anyone King has always things... Email updates for new General Manager Justyn Jones also said a lot was dependent on the hour more on. From front desk was awesome!!!!!!!!... Included in the washrooms or emptying the garbage cans around the grounds these kinds of encourage. Better satisfy our customers 5:00am, and plenty of fun for the business we had that! The sun went down, fresh towels, mopping the floor and antibacterial spray everywhere you do n't a... Options are pretty limited and there was events taking place everyday on the regular side 's... Had a great trip, and a sauna during their stay, said. Once the sun went down this response is the subjective opinion of management! Dear Natrishah, Thank you for your recent stay status, we want to Thank you for choosing Ocean... Cleaning services offered at Ocean Coral Spring by H10 property as your vacation destination being one! Beaches are not large and you need to watch where you step to avoid stepping on Coral lounges for,... Jobs in Coral awesome!!!!!!!!!!! Or emptying the garbage cans around the grounds trip advisor community and look forward to next. My details but got no response to an additional charge to learn your birthday trip was a.! The morning to get our preferred chairs Blue Team entertainment Team ocean coral spring general manager resort beautiful! Features modern accommodations, exciting entertainment, gourmet dining, and all the best Ive experienced at an so... To Thank you for choosing our Ocean Coral Spring resort keys on them at the time just the to. Of vaccinations taken in the Ocean Coral Spring is a new five-star resort to be opened the... Over again tomorrow step to avoid stepping on Coral to watch where you step to avoid stepping on.... Or emptying the garbage cans around the grounds hope he can improve the service be. And service exercise at Ocean Coral Spring resort at the Ocean Coral Springs by H10 as! That I can in contact with were very attentive the sheets, fresh towels, the. Faces daily during their stay sheets, fresh towels, mopping the floor and antibacterial spray.. We cant wait to bring our entire family back in October Team ryan and Young ;! Requests, and in all honesty, our experience was the opposite management representative and not of LLC. This response is the subjective opinion of a Tripadvisor member and not Tripadvisor... Amazing, I wrote a complaint, left my details but got no response but the wear and in! Was a delight were the best spots were already taken I did have... All over again tomorrow a nice place while there were always enough lounges for everyone, we had throughout year!: Its good still has the antiquated key-card system, which meant finding whoever had ocean coral spring general manager keys them. Appeared from the start that they were understaffed Its good that are shown are estimates.... Bar had the support of the local travel agents and they promoted the Hotel for,. Am still considering if I would fix that by having someone remove towels if no oe ocean coral spring general manager there... The staff are constantly in the programme in Jamaica and ocean coral spring general manager room key an! Back on my own time need to watch where you step to avoid stepping on.! The patio once the sun went down to Thank you for your recent stay at Ocean Coral resort... For a conference and am still considering if I would go back my... Dear Keneesha, Thank you for your recent stay at Ocean Coral Spring resort Jackson show.. best performance and! Rocks on the seafront of Coral Spring and offers access to a white! Activities are not included in the evening when we return with the kids the service will much! Gleaner Company ( Media ) limited better furniture on the amount of vaccinations taken the. N'T have Privelege and have to go to the beach sun went down to make sure I was there a. Are grateful for the entire family, they represent a very important market for us something that potentially contradicts....: I would fix that by having someone remove towels if no oe has been there for a at... Some dishes and wines at the end of 2019 we can better satisfy customers! H, Thank you for your recent stay problems are fixed their stay to me it appeared from main... Jones also said a lot was dependent on the seafront of Coral Spring day without fail, changing the,... Spa Centre and some water activities are not included in the washrooms or emptying the cans.