internal re-organisation. This means that ordering with us will continue as normal and there will be no change to your shopping experience. This is just so we can keep our customers safe! a. We have made the necessary changes to ensure your shopping experience is not impacted, meaning delivery timeframes will remain unaffected. Please note that due to hygiene reasons, underwear, swimwear and facemasks are non-returnable. continue to be able to exercise your data protection rights, submit complaints Verified. Any credit that has not been used within 90 days from the date of accrual will expire. In some cases, gifts must be added manually to basket so additional information will be provided. First, they set out the consumer's statutory right to cancel in the UK. 4. (vi) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability. Are there going to be any changes to shipping fees? Finance available from other lenders is not covered by this regulatory arrangement. The contract will relate only to those goods or services whose dispatch we have confirmed in the Dispatch Confirmation. Need some more help? Is any alcohol used in any of the products? personal data based on legitimate interests and we have no overriding You can only use one voucher per order and no change will be issued if the full value of the voucher is not used in the order. 9. For tracked orders, use the tracking link provided in your email or located in your account to check where your order is. Comments on our service and even new ideas to make your experience with us even better are always welcome. This still allows the products to be suitable for non-alcoholic diets. We reserve the right to amend these Terms without notice from time to time. If you do need to report your order as lost then please contact our Customer Service through your account. We regularly review our pricing to ensure we remain competitive. Try Our Search. As we take fraud very seriously, you will face validation and authorization by us and the card issuer. Value 51. We may, in our sole discretion, withdraw your credit generated from the Referral Scheme at any time if we believe or suspect that your use of the Referral Scheme is fraudulent, misleading or contrary to these term. Absolutely, you can select a delivery address at the checkout stage. Use the enter key to expand submenu items. The item I ordered is out of stock. Data privacy and security practices may vary based on your use, region . For deliveries to addresses within the EU, for legal purposes you are the importer of the goods, and are responsible for any import formalities as well as any duties, tariffs, or taxes which may be charged by any customs authority. change of legal owner in relation to databases in which you are included. $34.46 ($1.96 / Ounce) $ . This is not common and we want to resolve this as quickly as possible for you. You also have the right to request erasure PAYDAY SALEUP TO 80% OFF | USE CODE: SALE. To make any Items that are in stock are processed quickly so that we can aim to get products to our customers without delay. You can send our Customer Service team a message while you're in your account. We will submit periodic charges (every month, 2 months, 3 months or 4 months, as selected by you) without further authorization from you, until you opt out of auto-renewal on your My Account page by using the Cancel Subscription button. We are always looking for ways to improve and would love to hear your opinions. We'll send you an email as soon as the order is on its way. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office. Can we help with anything so that you don't have to? You grant Myprotein and its sub-licensees the right to use the name that you submit in connection with such content, if they choose. If you cannot find the answer to your question, please click here to send a message to our customer service team. Shopping. HELP- AMENDING AN ORDER You can amend your order by accessing your order in My Account. 25%. Still having problems? The strawberry flavour, though very sweet, is delicious! b. For example, if previous order was dispatched on 1st September 2020 and the subscription is set to a 2-month frequency, the next billing date will be 1st November 2020. d. You can cancel your subscription at any time by raising a request via your My Account page. Where you have purchased the goods or services as a consumer (i.e. You have certain rights in respect of your Safety starts with understanding how developers collect and share your data. Don't forget, you can choose to re-subscribe at any time! Myprotein | 44,602 followers on LinkedIn. payment, you must cancel your order in advance. Whether it's adding size, toning-up or losing weight. Are my personal details safe if I create an account? What should I do? Returns 46. 3. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents; and. Can I return a product if I no longer want it? Have you checked for any delivery cards? You have 14 days to return your order under our 14 day return period policy, which starts on the day after you received the item. You'll note the customer pays the return costs, and custom orders are non-returnable: The company sets out its own refund conditions, which give customers 30 days to return items rather than 14: For services, again, you only need a brief clause setting out the rights to cancel. For more information, please visit our Privacy Policy page. All prices shown on the Website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. All trade business is supplied on an ex-works basis. Refer to our Returns Policy to find out how. Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. There are currently no items in your cart. controller are the newly incorporated legal entity: This is due to The best Myprotein UK discount code available is ZERMATT. of your personal data, for example; where our purposes for processing your Why am I having problems accessing the checkout? To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to your use of the Website. If you wish to cancel a contract pursuant to this clause, then please see our Returns Policy for further details of how. Answers will be entered upon submission. We reserve the right to change this Returns Policy at any time. Your dispatch confirmation email will list the items that have been sent. Please note refunds may take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show in your account. We'll never stand in the way of you and your products so we make it easy to order online, we'll even hold items in the cart for 60 minutes for you should you temporarily leave our page! You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. The credit that stands to your Referral Scheme account is not transferable in any way. If you have a question about shopping with us or about an order, you have already placed, you can contact Customer Services using our online Message Centre. If you need to return a product to us, please contact Customer Service who will advise you how to proceed. Get 50% Off Orders of $100+ Applying This Myprotein Discount Code. The credit is not redeemable for cash. Myprotein is very clear that for any . Protection Officer by contacting us via the message centre in your customer If the Referee already has an account on the Website then they will be unable to participate in the Referral Scheme using a referral code (regardless of whether they have previously placed an order). If you are participating in the Referral Scheme, you will be unable to participate in any affiliate schemes, cash-back offers and/or any other promotions of this nature. You could also try coupons from popular stores . When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. Date of experience: 20 February 2023. d. The rights that you grant to us to use your Content are perpetual and irrevocable and you may not cancel or withdraw your permission for us to use your Content. For orders which are refunded, the refund will be issued via the same payment method as used to pay for the order. 10% 15%. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website. If the Referee is using a referral code, the Referee must enter this code at checkout. Hello I was wondering have any of you had problems with shipping from myprotein , I love their whey and products plus it's cheap, but multiple times (about 20 percent of time) they send me the wrong thing. Please read them carefully as they affect your rights and liabilities under law. Register Your Return Click here to start your return. No cash alternative is available. We're sorry that happened! The changes will apply to the use of the Website after we have given such announcement. What do I do if I have not received my order? exercise your rights in accordance with applicable law. MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. I have ordered impact whey protein *. What is the biological value of your Whey Proteins? Myprotein is a growing, well-loved, and popular wellness, fitness, and supplement business that has expanded beyond the scope of workout and health supplements. The Content may contain information about you or identifiable individuals which constitutes personal data under applicable laws. and, in specific circumstances, to transfer your personal data to another You confirm that the credit, debit card or PayPal account that is being used is yours. Check everything is correct and you're good to go! account or by using one of our various contact options, which can be found by Login Register Your Orders Your Referrals 0 0 Basket There are currently no items in your basket. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website. Then continue to checkout to complete your order. For amino acids based products such as Branched Chain Amino Acids (BCAA) and L Glutamine, this data will be displayed within the nutritional table. . 8. If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. We'll Do The Rest. Once received, we'll refund the amount for the returned goods and send you a notification via email. What is the amino acid profile for X product? You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. Skip or cancel any time We'll send you a reminder before each delivery. Beyond the more obvious purposes e.g. Who is the controller? I have paid for an order using a Gift Voucher. For products such as Impact Whey Protein, the full amino acid profile can be viewed following the dedicated link on the product page located under the product image on the left. Unfortunately, once you have placed your order you cannot make changes to it. By using the Website you agree to be bound by these Terms and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. Payment can be made by any major credit or debit card or via your PayPal account. This Returns Policy was last updated on 19/03/2019. My Protein has a consumer rating of 1.39 stars from 82 reviews indicating that most customers are generally dissatisfied with their purchases. Then proceed to the Checkout as normal. 52 results. Who WAS the controller? There is an item missing from my order. Trade partnerships will benefit from quarterly reviews to gauge product selection, advice on new product launches and market updates. If you want to remove an item completely then click the x button. In the event that the payment Gift(s) automatically added to basket when offer requirements are met. Discount codes cannot be used when purchasing a Gift Voucher. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. We reserve the right to not price beat if we feel the match is not a comparable and fair one, We reserve the right to remove this service at any time without notice, We are unable to price beat Myprotein products from third party suppliers, Price difference will be matched in the form of account credit. For your information, we are not responsible for such websites or material nor do we review or endorse them. Will I still be able to order to Europe and will I have to pay any additional tax or duty for my orders post-Brexit? 2023 The Hut.com Ltd t/a Myprotein.com is an Introducer Appointed Representative of Pay4Later Limited, trading as Deko, which is authorised and regulated by the Financial Conduct Authority (FRN 728646). If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms. In these Terms Content refers to the photo and/or video, including any sound and accompanying text, posted through your account on social media, accompanying metadata such as time and place of creation, your user name, and links to your social media profile. Please send us a message through your account. Once your order has been processed and we have taken payment, you will be emailed the electronic Gift Voucher code to the email address where your order confirmation email is also sent. We want all of our customers to enjoy their products, so if youre not happy with your order you can send it back to us. Any credit will be valid for 6 months from the date of issue. * kg (salted caramel flavor) from my protein official website on **/**/****.order number *****.order has been placed by making online payment. For example, if you raise a cancellation on 15th September 2020 and your next delivery is expected on 17th September 2020 you will receive your final delivery on 17th September 2020 and your subscription will be cancelled from that point in time. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed. (b) Nothing in these Terms excludes or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; (iv) defective products under the Consumer Protection Act 1987; or, (v) any deliberate breaches of these Terms that would entitle you to terminate the Contract; or. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate. Select the one that you want and discover all the information you need. Once you've placed your order we cannot make any changes to it. Vegan BCAAs are sourced from fermented carbohydrates (such as corn), non-vegan BCAAs on the other hand are available in synthetic and non-synthetic form, with the latter deriving from naturally high sources of BCAAs (animal feathers). Ideal when on a plantbased diet, it contains 90% . You can either carry on shopping or checkout if you've got everything you need. In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. These Terms form the entire basis of any agreement reached between you and us. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery. You can select your preferred payment method at checkout. This current time I accidentally placed a wrong order and tried to cancel immediately, however it was declined for some reason, then . Myprotein can confirm that your shopping experience will not be impacted, and you will be able to continue to place and receive orders as usual. personal data have come to an end; where you object to our processing of your We will have no responsibility for the acts/defaults of any other persons or companies. Shipping 55. transferred within the THG group to a newly created legal entity as part of an Can I return a product if I no longer want it? Are my personal details safe if I create an account? Phone: 0845 094 9889. Gift Vouchers can be used to purchase any product on www.myprotein.com. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. The email you Please accept our apologies if you have received an item that is damaged or faulty. Only one discount code can be applied per basket. personal data, including the right to access and correct your personal data, Your data was Our Customer Service team is always on hand to provide support and guidance. If you need any support please contact us. Our terms and conditions [http://www.myprotein.com/customer-services/terms-and-conditions.list], together with the terms and conditions below, apply to the purchase of your gift voucher. Please contact our customer service representatives on+44 (0) 161 8131487, via your account or by post at Customer Service Department, Myprotein, Meridian House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, UK, CW9 7RA. Where can I find your Terms and Conditions? If your delivery address is within the United Kingdom, no additional taxes will be charged to you. Earn $25 today by referring a friend. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. 35% Off Proteins . If you're seeing the status 'Payment Problem' then you're probably confused, don't worry this can be easily fixed and we'll have your products on the way to you in no time! h. The delivery options which you select for your first subscription order will apply for all subsequent subscription orders. Our world-class, in-house production facilities allow us to develop, formulate and test using specialist Near-Infrared scanning, and X-Ray machines to make sure every single product meets the highest quality standards, leading to the British Retail Consortium certifying Myprotein the AA Grade for Food Safety. We've all done it, ordered something and then realised later that it is no longer needed. We offer a variety of online payment methods to ensure our customers can access the best sports nutrition products with ease. We also recommend checking funds in the account. If you do not agree to these Terms, please do not access nor use the Website. Names of winners will be available on request. Our Impact Whey Protein is obtained through filtration of a whey solution. Any subscription plan cancellation request will take effect after the next upcoming delivery. To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item. Maximum discount value and percentage will vary depending on promotion. Our production facility is independently certified against the British Retail Consortium Global Standard for Food Safety and achieved a Double A grade earlier this year, the highest attainable grade; guaranteeing we work to excellent manufacturing practices. The subscription plan to our Service consists of an initial charge followed by recurring periodic charges as agreed to by you. I have received a damaged item. . To start your return, follow the steps located within the returns policy by clicking HERE. Retailer website will open in a new tab. I havent visited your site/shopped with THG for a very long time. We take all complaints seriously and are committed to protecting our valued customers. For orders placed via Multibanco we are unable to automatically refund back to you, so we can provide you with a refund we will require you to contact our Customer Service team who will discuss and arrange for the funds to be returned to you. Gift Vouchers are valid for 12 months from the date of purchase. Please ensure that a returns authorisation number is obtained before attempting to return any items to us. I have forgotten my password. No responsibility will be taken for any answers that are misdirected, lost for technical or other reasons or received after the closing date. Can I place an order to a different address? By accepting these terms, you consent to us appointing a designated carrier to act on your behalf as described above, and that the designated carrier is acting solely for you as your customs direct representative. Recently ranked 21st in the Sunday Times Fast-Track 100 list we are now the UK's No 1 online sports nutrition supplier and have a strong presence in France, Italy, Germany, Eire and Spain. As soon as we've looked into the fault we'll send you an email with the outcome. If the Referee has clicked through your referral link the discount code will automatically be applied at checkout. The risk of loss and title for a Gift Voucher shall pass to the purchaser upon our electronic transmission of the Gift Voucher to the purchaser or designated recipient, whichever is applicable. This card is from the courier and lets you know where your parcel is and how you can collect it. If you do not wish to accept the new Terms you should not continue to use the Website. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision. See Marketing above, for more details of how to opt-out of marketing. New product launches and market updates which it would be illegal for us to exclude or attempt exclude... Construed as a waiver of any proceeding or succeeding breach of any provision basket... An item that is damaged or faulty losing weight that most customers are generally dissatisfied with purchases! Good to go here to start your return click here to send message. Amount for the order for example ; where our purposes for processing your am! 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