So, I would contact The Grand to ask. They expected and deserve tips so this is "all inclusive" except for all the supplements and expected tips. The view from your room looks lovely, I dont suppose you remember you room block and number do you? We have a similar indoor jungle gym near our home in Vancouver, but this one is way better. The meat literally fell of my fork. Our youngest boy, Connor, absolutely LOVED this place. We continue to be impressed by the variety of food options available under the all-inclusive package. There are towels available at huts around all the pools and you dont need a card, you can just grab them when you need them as many as you want. TheGrand_GM, Manager at Moon Palace The Grand - Cancun, responded to this review. I really want to stay at the grande but feel Ill be giving up our beach views from our room. Here are some tips to help make the most of your vacation at Moon Palace. Yes all of these photos were taken by us on our trip. Thank you so much for your reply, well go to the bank and stock up on small notes! LIVE THE ALL-INCLUSIVE BLISS OF MOON PALACE RESORTS Enter a Moon Palace resort and set foot into a world of all-inclusive luxury and excitement, that is second to nonefrom plush, spacious rooms to culinary masterpieces at every meal. Also, how is that managed? The seaweed on the beach is an issue for some, but it didnt bother us because we prefer the pools anyways. . To make reservations, dial 0 on your phone. Your site is awesome and so helpful;. You can see the planes flying in the distance, but its not annoying. I did not see any pictures for JC Steakhouse in your review. You can see the top of the water slides in the distance. Just looking at all your pictures of the amazing food. Such a bummer! Fresh ice cream on a hot day at the pool. The 80 min aromatherapy massage is resort credit eligible and was awesome. Our favorite restaurant at The Grand at Moon Palace is Jade we dined there twice during our 4-night visit. We just left the Grand on 1/2/20 after 5 days with our teen girls. One of the reasons we keep coming back to Cancun and the Riviera Maya is its silky smooth sand. Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. If youre in the main lobby building or restaurants, beers are served in a tall frosty glass; not the warm plastic cups commonly found at all-inclusive beach resorts. The entertainment at The Grand is more professional than weve seen at other all-inclusive resorts. Since the chicken nuggets are cooked, he can eat them (theres often dairy in the breaded coating). I am planning a trip there with my family for Christmas 2019. The snack bar was GREAT! Or is it now only if you stay at grand? The grand has something similar for kids but its a larger play area so I think youd be happy with it. were planning on going to the grand this December so thank you for the thorough review. Succulent roasted duck served on a root vegetable mash. Very busy in early morning otherwise fairly quiet. Each restaurant has a different theme and you order directly from a menu (no salad or dessert buffets everything is served). They asked us at each meal what allergies our son had. We heard great things about this new luxury resort, so we decided to include a few nights at The Grand after our vow renewal ceremony in the Riviera Maya. Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). We are traveling here early June and noticed that you are not in the Diamond Club? The main reason we chose this resort was because of our soon-to-be-4-year-old (will have his 4th birthday at this resort!) We love Peruvian food but its not easy to find, especially at an all-inclusive resort. Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 1,000 accommodations offering double whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities, aromatherapy and pillow menus, and complimentary calls to Continental US, Canada, and landlines in In order to access the Grands restaurants and its spa, you have to purchase either a day pass or night pass. Then they ask if anyone has a food allergy. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Cusco offers a variety of ceviche dishes. Erin, Hi. Maybe 10 minutes at most. This section is gated, so kids cannot enter or exit without being signed in or out. Were you not able to get reservations? The brand of the water bottle is Epura. Learn how your comment data is processed. Totally wonderful. The interactive games are very cool. Wed like some quiet time if we can . Presentation, taste, and experience four star! Guests like you make our Palace family full of joy and satisfaction. Bikes and scooters of all sizes are available to use at no extra charge. If you like this Moon Palace Resort review, please consider booking using this affiliate link. Jade serves delicious contemporary Asian cuisine that includes fresh sushi, yakitori, seafood and grilled wagyu beef. What view is better, to garden or resort? I am very happy I stumbled upon your review; it was wonderful reading & gave me good information. Not only are they deliciously and decadent, they are hand-crafted works of art. I accidentally dropped one of those fat garlic butter prawns on my plate and it splashed the black ink from the pasta all over my white shirt. This is the seafood fettuccine with black ink pasta. Is there an extra charge? Luxurious rooms boast Free WiFi, a daily refreshed mini-bar . No cost break for a group. Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. Also, do you have any info on how you get the diamond access? Not a bad spread! Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. This area will be thick and lush in a few years. They will also like the shows in the evenings. You pay 35 dollars each way by taxi to go there. We stayed in a Garden View Suite on the 3rd Floor. Thank you for such a wonderful review! They sit by the vacation planners but on the other side of the wall.Bowling - requires reservations. Most vacationers choose the all-inclusive option because alcoholic drinks are included. Hi anyone booking should check what events are going on. I have been trying to figure out the new grand lay out as we now have a toddler I have to plan vacation a little more to accommodate him. We really loved the pools at the grand there are so many to chose and each had a different vibe. Thanks again for everything! Do you think the Grand is worth the extra money? Maybe presidential suites? We always could find a chair and restaurant seating also wasnt an issue. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. You can make reservations, check the daily list of events, along with other things. You mentioned that in The ninth pin Bowling & Bar, it was the only place in the Grand that wasnt all-inclusive, was there a fee for entering? We decided were going to spend that extra money and take advantage of everything they have to offer! It looks like our flight out on the last day does not leave until 5pm. However, my daughters are 16 & 19 years old..Is it mostly for families with smaller children? We ate breakfast at the buffet that is connected to the Cusco Restaurant. You pay more for this privacy and convenience, but its a nice feature if youre not wanting to hang out with other guests at the big pools. Were glad they actually use fresh salmon and tuna for their sushi rolls. We didnt eat at JC Steakhouse, so we cant comment. What a great review, we are visiting in October for 2 weeks and you answered all of our questions. They never advertise that beach is not usable. Thanks. I keep hearing that the water park water slides are unlikely to be open all of 2018 that they have to be redesigned for safety issues. Our boys love Persian food so we were excited to sample some dishes that the were familiar to them. We also have always enjoyed the pool and swing bar at Sunrise..do you think we will enjoy the grand pools as much? There are so many options to choose from, including salads, seafood, sushi, Mexican dishes and a wide selection of decadent desserts. The shows were so so (compared to cruise shows) tho. They are all in the same section of the resort. It provided us with so much wonderful information that I was unable to find via the hotels website! I loved this guy - so wonderful and worked so hard!All restaurants were great. Hi, If walking on the paths watch out for trolleys as they are frequent and fast sometimes and seem to have the right of way. This is one of the only areas we found that is not all-inclusive. Just ignore them and continue walking until you get outdoor. Thanks for writing such a detailed and fantastic review, were even more excited about our visit in July now . Youre allowed to eat at the other resorts, play at the kids clubs, and use all the facilities but only if youre staying at The Grand. 3. deep tissue massage is not). Should you stay at Waikiki Beach in Honolulu when you visit Oahu, Hawaii? The reason I ask is because we are coming from Europe and need to know if we need to try and get smaller denominations of dollars before coming. . We were at the grand in dec 2020 for a week. Fresh fish at the main buffet in the Lobby building. Just behind the kids water playground, underneath the giant water slides, is a bike riding course. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Thanks We just had recent trip from 07/31/2018 to 08/06/2018. See photo above as evidence. You place the beef on the the hot plate and cook to your liking. It was to ensure that if something went wrong, I was responsible. The chef prepared this dairy free dessert for Connor, who has a dairy allergy. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Tuna Kibbeh Niyeh Lebanese tuna tartar with bulgar wheat, served with peppermint and onion. Moon Palace Cancun is a gigantic family-friendly all-inclusive luxury resort along Cancun's Riviera Maya, about a 15-minute drive from the airport. Dear Grace D,Having comments on Mr. Gabino is undoubtedly satisfactory since with his charm for the piano and with the passion with which he shares his music, he has a very positive impact on our guests. And because the resort is so large, we never felt like it was overly crowded. And beautiful family! 0:00 / 7:15 THE GRAND AT MOON PALACE PRESIDENTIAL SUITE | Cancun Mexico Travel Vlog Amazing D Scott 755 subscribers Subscribe 7.2K views 3 years ago In this video I take you for a tour around. Report inappropriate content RachelinToronto Toronto, Canada Level Contributor It was a little frustrating. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. . Also, any advice on making specific room requests would be great. 2.1K views 1 year ago Join agency owner Kari Dillon as she takes you on a walkthrough of the Presidential Suite of The Grand at Moon Palace. more. Gabino plays from his soul. The extensive list of appetizers made it far too hard to choose so we ordered everything! One question I have is the location of the diamond only pool. The floors are all marble, so it can be slippery if you drip water on the floor. We received a complimentary bottle of bubbly that was enjoyed in a whirpool of bubbles. Is this the only higher priveldge club? We are 99% sure we are going to stay at the Grand this March. It did offer more so we feel the difference in price is worth it. Spa - the spa is absolutely amazing. We appreciate your comments as it will help us to double efforts to provide better communication of our resort to our guests. Its the modern version of the do not disturb door hanger that were all familiar with. Do you know if there are any ocean view rooms at the Grand? It can be annoying because plans may change during your visit, so you may have to cancel your reservation or go to the restaurant when you are not actually hungry. For Diamond access I believe you need to be a member, or book through a member but were not entirely sure how it works. How is the Beach at The Grand at Moon Palace? Hummus, kalamata olives and warm pita bread. It will be easier to get in an out with a foldable stroller. If you stay at the Grand, you have access to all three resorts. Its really easy to travel between the resorts. Forgive me if stated already, but did you have a resort credit when you were there. They are still asking us how the white doves came out of his hand. Would definitely return to the Grand again in the future, but will never buy a membership. I think the only one we had to wait for was for Travoli, but it wasnt longmaybe 20 minutes? Hello and thank you for the incredible review, comments, and photos! That is an extra $2317 per studio. When the Diamond Elites eat? Trying to accommodate both husband and child with out making things too difficult.