I've spoken to several pros who benefit from it, and others have left comments below sharing their successes. Well start sending you the news you need delivered straight to you. Tell us about your experience in our, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. Once youve created an account, you can also browse popular services. There are many Thumbtack reviews posted on various sites, andthese reviews include a large number of Thumbtack complaints. The worst platform ever! Today, people use Thumbtack to manage their homes. Review AdvisoryHQs Termsfor details. All Rights Reserved. When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. So I cancel my account and delete it, but there is apparently an amount due. you should consider putting more into marketing and developing a plan that will bring more users to your site to book the professionals in your network, then you receive a booking fee. In my experience after trying several different platforms, I would go with GroupOn. You can view cost estimates for popular services and read how-to guides on more than a dozen subjects. Thanks for this 5 star review, Dennis! refund? Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. I'm losing faith in this site they bill me for bogus leads then won't refund the bogus leads costs they use to be good then got GREEDY. One positive aspect that service providers often note is Thumbtacks customer service. We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. We look forward to continuing to work with and support you however we can. I am a pro on thumbtack Thanks, Bob! Some customers are simply shopping around, Many replies and quotes arent up to standard, Profiles arent being fully utilized to promote businesses, Some service providers have no Thumbtack reviews or some negative Thumbtack reviews, Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). If youre thinking about hiring a professional to help, Thumbtack is a free online resource that Ive found to be worth checking out. I don't even understand how this company is still open. Horrible, money hungry machine. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. Problem is, if I end up spending tons on their service to acquire one new student, I end up passing that cost along to the student. AVOID THEM. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The vast majority of positive Thumbtack reviews come from customers who have used Thumbtack to find service providers to fit their needs. "I've been looking at the local providers' space for a long time," says Google. Tip for consumers:Do not use to expand your small business. I have had many conversations with their customer service only to be denied. The CCB told me the contractors had no license to operate. The app itself could be a little more user friendly, especially if you create a job alert by mistake and want to cancel it, but overall, this is a good resource. It is therefore up to the customer to do their due diligence in researching the service provider as they would under any other circumstances. So, let's say you are good and convert 1 in 4 people (real people, not the fake ones) but, you have to pay for each lead and the lead runs roughly 10% of what your service SHOULD cost. These people will scam you. FAQ. Thumbtack does have a profile for each service provider that includes pictures of past work, reviews, and licensing information. Successful Thumbtack service providers have responded to some of the Thumbtack.com complaints. Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. Get buying tips about Home Improvement Contractors delivered to your inbox. Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). Of course, this was not always the case. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. Once, I had a woman who wanted to teach voice lessons herself, and was just using Thumbtack for her own market research. Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. Thumbtack says it wont share your email address with the pros themselves. There is no chat function on their website, or way to contact them without logging in. We like that you're expanding your options, Rebecca. Just send us a message on Facebook with your email address and the customer's name. No help from them if you have an account issue. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. Success team is there everyday in your app. Who would do business with someone under 18??? Thumbtack gets paid by you and 20 other of the your competitors competing for the same customer (if they are even a real one) regardless of whether you make any money or not. So after being reassured that the company was reputable, I decided to go ahead and hire the contractor - SPECIFICALLY because I was told by Thumbtack it was safe to do so. Thumbtack disappeared after charging $300. The American Polygraph Association is the world's . Why You Need To Re-Shop Your Car Insurance Right Now. Thumbtack - Refund account impossible. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. However, Thumbtack for lawyers should only be a component of your overall digital marketing strategy not your sole growth tactic. Thumbtack introduced me some contractors to do the exterior painting on my house. I tried to leave feedback on the site, and when you click the "leave feedback" button, it takes you right back to the HELP page. Thing is that it made me nervous. This last time, I spent money on an opportunity, the client asked me if I was available to come and I responded "yes", and after that they fell off the face of the Earth. You can view, on more than a dozen subjects. Sign up to receive our free weekly newsletter. As to the question of Is Thumbtack safe? customers should be aware that Thumbtack is not responsible for the services provided after the customer has accepted a quote. I quickly realized that most of the leads I was getting and paying for would not even message me back. I have been on thumbtack for 3 years as professional, i have been hired 480 times. Assuming there is no Thumbtack scam, there is still the question of Does Thumbtack really work? Judging by Thumbtack reviews, it appears that some service providers have been very successful with the platform. They sometimes refund these poor quality leads, but admonish you, stating that you are paying for the *opportunity* to match up with new clients. Thumbtack is a technology leader building the modern home management platform. We value your privacy. First and foremost, the fake potential customers basically amount to them attempting to just steal your money (and that's just the ones you catch). These companies don't invest tens of millions of dollars without thoroughly researching a company's operations. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. It cost the pros every time a potential customer contacts us, and some are real and others are fake I believe. no offense, but this makes no kind of sense. Unsubscribe at any time. Most customers will look at quotes if they are serious or just shopping. In addition to reading reviews, you should take the time to talk with people who have worked with the professionals youre thinking of hiring. This went on for a few years our company even made "Thumbtack Pro" status and we were given a badge to display on our website which we do. "At GoSite, we are always looking for ways to bring more . Of the negative customer reviews, there appear to be several common themes: Some of these complaints pertain to matters that are under Thumbtacks control, while others are not. Need to file a complaint? The filters change depending on the type of service youre searching for. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. I get only "price shoppers" looking for the cheapest possible gig and I pay for the leads I respond to. Our company began with Thumbtack just about when they started. The Extra-Terrestrial," "Schindler's List," and "Saving Private Ryan." Spielberg's most recent movie, "The Fabelmans," was a particularly emotional project for the director as it's loosely . To learn more about the Thumbtack Guarantee. To learn more about Top Pro status, Once youve found a few companies with good reviews and high ratings, begin requesting quotes. Thumbtack is an American home services website. what's the deal with thumbtack? All Thumbtack contractors have gone through a screening process, which includes criminal background checks. You'll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. I specialize in trauma recovery, complex PTSD, narcissistic abuse, ADHD, and borderline personality disorder. Thumbtack - Company itself. Log in to Thumbtack and go to your inbox to view new and old messages. Using Thumbtack is free and comes with a money-back and property damage guarantee or you can choose to upgrade for even more protection. I unsubscribed and deactivated my account. Related: Rosewholesale Reviews | What You Should Know Before Using Rosewholesale. I am mad at myself for trusting this scam. Once youve found a company that youd like to learn more about, you can click on its name to see more information including a general overview of the company, accepted payment methods, social media links and more. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. See all. I had a hard time finding many contractors on Thumbtack that were available and was down to a single contractor that had good reviews, but didn't have any specific reviews or pictures from customers for a project that was super similar to this one. your structure is really simply for you to make money. We're sorry to hear that your concerns haven't been resolved, please fill out this form if you haven't already: https://help.thumbtack.com/report-a-concern. By bringing the home services industry online. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. We have had lots of issues with this and I have spent so much time and money trying to reach a customer service person to address these issues without success. Using Thumbtack is a total waste of time and money. Thumbtack is the worst advertising vehicle I have ever used. For the price they charged I didn't receive any normal feedback. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. Does Thumbtack Really Work for Businesses? Hi Quyen. Even when you go to cancel the account, they pocket the money. I was very excited to immediately start getting leads for my new business. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. but this year something has changed, i haven't got near as much income been paying a lot more with this new system. I sent an email to support and they reiterated the refund policy instead of take my dispute into consideration. Similar Meaning: "How much does thumbtack charge per lead". Thumbtack - Customer service. How do I know I can trust these reviews about Thumbtack? This is a not a reputable online business. After a pro has responded, you can continue the conversation with them in one of two ways: Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. A Scam? Its kind of like sending the customer a virtual portfolio of your experience, achievements, and reviews. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Dont Miss: What You Should Know about SammyDress | Reviews. If anyone has specific concerns about certain requests youre receiving, wed be happy to review them and see how we can help. While it varies from one business to the next. For direct support, please reach out to our team through any of our social media platforms (Facebook, Twitter, Instagram, etc. Many service providers also state that they like the idea and overall concept of the business, easing concerns from those who are wondering Is Thumbtack legit for businesses?, However, some Thumbtack.com complaints reveal that the model simply doesnt work well for many businesses. Thumbtack is full of scams and corrupts. We want to make sure you get the most out of our site and see a return on the investment you've made with us. Do not use as a contractor or consumer. Thumbtack reviews onSiteJabber.com showa rating of 3.5 out of 5 stars based on 510reviews of Thumbtack. Hey everyone! Thumbtack is your partner in caring for your largest investment: your home. Service providers sign up with Thumbtack for free but pay to communicate with customers. Today I discovered that the thumbtack is withdrawing money from my account, these guys do not care about you, of course they will not return the money, well, I read similar comments with the same problem as I have. Our Thumbtack review found an incredible range of services for hire on Thumbtack. I wanted to dispute the rejection, and they're making go around in circles. AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. Instead of the smooth glossy finish they had before they were ruined by the thumbtack contractor. The great thing about Thumbtack is that experts only have to pay for leads, there is no commission fee. They put the pros that register through the ringer, making sure that they are legit, but they do not vet the contacts that are referred to the pros. NEVER USE THIS BUSINESS. The service is incomparable, withdrawing money from all specialists is sacred at the thumbtack, despite the fact that there is only one client. Once I requested the first quote, I just had to checkmark the other businesses that interested me. The Thumbtack Plus membership is $49 per year at the time of publishing. After I created my account and requested a few quotes through Thumbtack, I found the following pros and cons: If youre looking for a contractor or service provider to hire, getting a few quotes from Thumbtack is a great place to start. It's important to us to obsess about answering our customers and professionals questions and concerns within a timely manner. No more money into the pockets of their shareholders. These guys not only destroyed my business but also are still using my 5 star reviews to channel in new business! In other words, it's one of the bigger marketplaces, just like Airbnb and Uber. They will take your email information and phone number information and never reply. In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. Better than yelp that charges 30.00 a lead on a 100.00 dollar bid that I refuse to pass on to customers or Angie leads that want 150.00 membership fee in addition to lead cost. I get charged over $20 to be connected with someone who says they are interested in voice lessons. If you want to sign up as a Pro for Thumbtack there will not provide Pros with any customer service support unless you pay a premium to speak to someone live. No space to leave feedback. The CCB told me the contractors had no license to operate. Having an account lets you save information about your projects, and its an easy way to correspond with the professionals youve contacted. Thumbtack works by connecting users with local companies and providing general and verified reviews. It is an online directory that allows users to search for, rate, and hire local service providers to work on a variety of personal projects, including home improvement, financial and legal services, and event planning. Safe? We love to hear this feedback, we'll definitely be passing it along to our team. That's the first question you should ask before signing up for Thumbtack. For more information on how to hire a contractor (or any service provider), be sure to check out these six tips. Thumbtack IS AN ABSOLUTE SCAM. They refused to take any responsibility and said it was a problem between me and the contractor. why am i still getting marketing emails almost every day? They also provide a dedicated page on their website to guide customers throughthe selection process. if they don't hire anyone from the list or not happy, what happens? BBB Business Profiles may not be reproduced for sales or promotional purposes. The amount of money that is wasted with Thumbtack is huge and I am over it. Their website doesn't make it easy to connect with them via email either. I Need Plane Tickets for an International Trip. Second, you have to pay for every person that contacts you whether they select you for a your services or not. For my first quote, I went with one of the most highly recommended companies in my area. Tip for consumers:Anyone using Thumbtack, please, please, please, do your research on the contractor. Enjoy reading our tips and recommendations. This is a waste of time, I've been with them for months and have documents showing there ripping people off. Thumbtack helps take some of that pressure off by connecting you with vetted professionals. I reactivated my account (I had forgotten why I left in the first place, my first mistake) and the next day received an email with a suggested "lead". Customer Reviews: Does Thumbtack Really Work? In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. BBB reports on known marketplace practices. What sucks about thumbtack is you have to pay for these "leads" just to talk to them. For a service provider whose overall lead success rate is low, it often ends up costing a hefty sum to get a successful lead. SCAMMERS! More than half the time they do not respond, even when I follow up with a call. If you use them you will 100% regret it just read the reviews Do you need a business license to be a provider at thumbtack, i am thinking about signing up as a party planner, i do not have a business or a business license though. Just their people are "training", and call back at business hours. Dear thumbtack: DO NOT USE, YOU WILL REGRET EVERYTHING!!! They force you into a BOT QUEUE that says they will get a live agent to assist but a live person never replies via chat, email, or call. Do not use and make the same mistake I did. Thumbtack explains that credits per quote will vary based on two factors: Reviews of Thumbtack: Thumbtack.com Complaints. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. Companies are reevaluated twice a year during January and July. Team Clark ranks the best cell phone plans and deals! Typically, when someone is lying, a well-trained polygraph examiner can tell. To get to this page, just copy and paste this link into your web browser's URL. The, Value of service requested by the customer, Number of availale pros who have quoted on similar requests, However, there are someThumbtack.com complaints thatcome from customers. You can also check out the websites guides for projects or read advice from Thumbtacks editors in thecommonly-asked questions section. Thumbtack is a website and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. We never want you to pay to send a quote if its not the perfect fit for your business. 2023 Clark Howard Inc. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. only thumbtack? We wish you the best of luck with growing your business. Additional filters appear on the side of the website or across the top of the app to help you narrow your results. Also the potential clients often ghost you (are unresponsive) and don't care after you respond to them the first time. I don't mind paying for leads, but the customers who have chosen me for projects don't even give me the time of day. I've hired people on Thumbtack and it's gone well, but from the pro standpoint it really sucks. BBB Business Profiles are subject to change at any time. Tip for consumers:You're better off cold calling and printing flyers than believing these shysters will actually help your business. You're also welcome to email us at support@thumbtack.com. what your experience for this year. The contractor did in fact destroy the countertops! Also de-activating the account is a nightmare. Paying for each quote encourages better quality quotes and creates a much better experience for customers. DO NOT use this platform. We're sorry you're still receiving these emails. Thumbtack helps you compare options, read reviews and see pricing. How much are you willing to invest in yourself?