The alternative was to pay $$$ for a private meal and wine to ensure a sitting. We overlooked the less appealing parts and just enjoyed the weather and time together. Our check in was fast. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. PH Splash Park. more, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. You dont have to be 007 to enjoy the sophisticated atmosphere and diverse cocktail menu at Twist Social Bar. Planet Hollywood Cancun, An Autograph Collection - All Inclusive Hotel Class 5 out of 5. All Rights Reserved. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. Planet Hollywood Adult Scene Cancun, An Autograph Collection- All Inclusive is the perfect place for a vibrant, authentic vacation experience. The lazy river and flow rider were excellent. However, it did end promptly at 10:30. Cookie Notice We are glad to know you enjoyed our restaurants and entertainment experience. Quotes displayed in real-time or delayed by at least 15 minutes. No, Planet Hollywood (Cancun) - All You Need to Know BEFORE You Go. The sports bar was also good. Soak up the sun at exclusive beach and pool areas, indulge at the PH Spa, and . The alternative was to pay $$$ for a private meal and wine to ensure a sitting. Welcome to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Vacation like a Star. Star Class Producer Suite. Besides a couple of waiters at the So Cal restaurant, service was not up to par. Ours were Viri and Tharvin. Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. 3:00 pm, Check-out: All rights reserved. Claim your listing for free to respond to reviews, update your profile and much more. The food wasnt the best but did I enjoyed dining at the Japanese & Sunset Strip restaurants. Lol! We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. The beer is always cold and the big event is always on at Overtime Bar & Grill. Both were stocked daily with water, assorted soda, beer and snacks. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! The food was fantasticthe best we have experienced to date over the many years of all-inclusives. Just not sure it was 100% worth it. Dine and delight in design-forward spaces. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. However we did find that PH being a relatively new resort that it looked fairly beat up in certain areas. We recommend calling ahead to confirm details. The second time we went later. Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat Cuts for Sale, cooked to perfection under your direction. PHabulous regards, Jonathan Iriarte General Manager. Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. Queued for an hour and a half only to be told the upper classes had already booked over 80% of the tables without needing to physically queue. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). Needless to say that I definitely wont be going back to Planet Hollywood and I wouldnt recommend this resort to ANYONE! Director's Suite. Our team checks each review posted on the site disputed by our community as not meeting our. There are 12 missing workers. Be sure they will be even more motivated. Discover Our Destinations. We ate at Shores outside. Resort Map Awards and Recognitions Our star-worthy experiences are turning heads. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. So, you'll be happiest if you don't plan to leave the resort during your stay or if you want to do excursions close to the resort. The lazy River was so fun for our family of 10. Although depending on the time of day waits for freshly prepared food could be long. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. This was after a long wait. a FlowRider (see my Instagram video below or through this. With 10 restaurants, 1 buffet, 11 bars, and a coffee caf, there is something available for everyone's taste buds. The umbrellas were painful to open. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. Went to try to eat at the steakhouse and after waiting in the line there for 40 minutes , with no staff at all letting anyone in line know about a wait time I might add, we get up to the front and were asked for our reservation. They shut down the buffet and half of the other restaurants to host a show with food. Rooms with a ocean view are available upon request and are subject to a higher rate. Take a look at our list of awards and recognitions. He got us in. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Legal Statement. Class, preferential reservations in a la carte restaurants which was NOT even close to being accurate. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. Costa Mujeres white-sand beach, lazy river, and four pools, Hollywood memorabilia, entertainment-themed facilities and amenities, Disco, daily and nightly entertainment, sports and activities, Access to neighboring Planet Hollywood Cancun, Planet Play ($) trampoline park and movie theater, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or. Tripadvisor performs checks on reviews. We recommend calling ahead to confirm details. I will absolutely share your comments with them. Been here 2 days so far. 2023 Planet Hollywood. We will take your comments as our main improvement tools. Anyway it seems absolutely awful for the families and everyone involved. Our experiences at the restaurants were mostly good. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Quotes displayed in real-time or delayed by at least 15 minutes. Flow Rider. Food is meh. Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. We waited in line for Hibachi grill 2x. Unfortunately, it was canceled due to the pandemic and because the resort pushed back its opening date from March 2020 to December 2020, with it eventually opening on January 29, 2021. We are pleased to know that you enjoyed our facilities and activities. On Tuesday, authorities found one man bound and shot to death. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Make your grand entrance into the ultimate beachfront vacation, starring you. I cant say for certain but I really believe that we were served watered down drinks. Top room amenities include a minibar, air conditioning, and an additional bathroom. We're told it's 1st come! Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. Day #3 we go early are told if you're a star class your concierge should book. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. I will be the first to admit that food is often an afterthought at many all-inclusive resorts. We will see you soon in Planet Hollywood Cancun. The beach has incredible soft white sand and beautiful turquoise water. Come and meet the new Guy on the block. Punta Sam, Carretera, SM 006, Mza 002, Lote 7-8 . We ordered all 3 desserts to try them all. 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Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. Market data provided by Factset. Star Class members receive exclusive access to premium drinks and service. If you go early you will have less wait time. We waited in line for Hibachi grill 2x. Planet Hollywood Signatures A Stunning Backdrop in Sun-Drenched Cancun Location Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. Resort Map I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. (iStock). PH Cancun Aerial. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! Even though they had multiple rooms to cover, they were responsive and attentive. from one central panel. Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. Overall, we had an amazing stay. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Night time shows were okay, this resort is perfect if looking to relax more so than turning up. We went early the first time right at 6:00. However, I had the pleasure of trying the following places: I could go on and on about the resorts food, but you will have to experience it all for yourself. We did bring a few with us and we did use them. Authorities made two of the eight grisly discoveries at midnight Monday in the trunk of a taxi, Rivera Maya News reported. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. Come and meet the new Guy on the block. Other times guests would help who had learned the tricks. The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. Thanks. Decide which restaurants you want to eat and what day. Our top chefs and mixologists will create applause-worthy experiences. The food was so so. They never did the arcade or trampoline park. Overall we enjoyed our time. Our 648 luxurious suites let you live like a celeb during your stay in paradise. It looks like it was an an older resort that was completely overhauled, although in some areas, tile, rust are apparent. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials and manicures and pedicures. One night we went right at 6 again. It was very good. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. The good: We arrived to applause as we entered. Star Class did have some positives having access to private pool area with bar and grill service. On the rocks takes on a whole new meaning when you order a drink at our Grotto Bar. It was a really long shuttle 1.5 hours on way there. We had large sharing plates of appetizers and great meals. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. Barren Space Productions. The surf was rough. Legal Statement. Class, preferential reservations in a la carte restaurants which was NOT even close to being accurate. Cannoli, tiramisu, and panna cotta. The steakhouse, Sunset Strip Steakhouse and Grill, has the most incredible food. We are not picky. It was much louder. Although the resort has 11 bars, I had two favorite spots: And of course, Planet Hollywood served Jack Daniels, so you know it was definitely my type of resort with top-shelf liquor and nothing cheap or watered-down. more. Both were stocked daily with water, assorted soda, beer and snacks. It was much louder. However, as of January 26, 2021, a negative PCR test is required for all travelers flying into the United States aged two and older. How easily could my kid get alcohol? Because its what we collect, that makes us who we are. You have to empty it lots. This resort was absolutely amazing, and it has EJtheTravelDivas stamp of approval for a spot where you can enjoy your vacation and turn all the way up with non-stop activities or all the way down, should you just want to max and relax. There are lots of activities to do if you choose. Cancun has seen 14 murders in just 36 hours - the highest ever in the country's recorded history, according to Noticaribe. With an extensive wine list to pair with every meal. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. An Autograph Collection All-Inclusive Resort - Adults Only. It was ok. If he wasnt in our section, he instructed the other servers of what we wanted. For more information, please see our We have loved every minute we have been here. Our kids did mini golf once. This is the version of our website addressed to speakers of English in the United States. We ordered all 3 desserts to try them all. We had raw burgers from Shores at lunch one day. 1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Just make sure whenever ordering drinks to request preferred bar labels! Enjoy traditional pub food, themed trivia nights. The meal was great. The U.S. State Department issued a travel advisory earlier this month, telling travelers to exercise increased caution in Mexico due to crime.. The staff here have been outstanding. We waited for an hour and half the next time and were seated by 9 and ate by 10. UPGRADE TO THE STAR CLASS TREATMENT Personal Agent to handle all arrangements and reservations* Preferred bar labels and in-room snacks* Preferred room locations Private pool for STAR Class guests Nightly turndown service from one central panel. I managed ALL of my own bookings during that time. Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Unlock your stay with the Marriott Bonvoy App. Payments made by partners impact the order of prices displayed. Stay in your stylish suite and dodge the paparazzi. Location Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. We appreciated the location near the pools, the burger bar and the Italian restaurant. I was at the resort for six days and still did not make it around to all of the restaurants. Yes, dry cleaning and laundry service are offered to guests. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. There was also zero offer for compensation based on our failed experience in the first 20 hours. It was ok. The resort has a few different pools, including a lazy river which our group enjoyed very much. Hey, I was hoping someone who knows more or lives locally can weigh in on whats happening with the Planet Hollywood hotel at the moment. Home; The Quantum Leap Podcast; Thinking Outside The Longbox See more questions & answers about this hotel from the Tripadvisor community. The perfect A-lister escape, this adults-only, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. Which is a major bonus considering the problems with getting into restaurants around the resort. Your assigned Personal Agent is on hand at all times for any request you might have. Invite your loved ones to a star-studded, all-ages getaway. Biggest issue is eating at their steak house. If you go early you will have less wait time. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. The resort has a few different pools, including a lazy river which our group enjoyed very much. Stay connected while youre away with a suite of tech-savvy services. It was very good. We would think twice on Star Class in doing it again. Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. Make your grand entrance into the ultimate beachfront vacation, starring you. Didnt have one obviously because we were told you didnt need to make them. Overtime Sports Bar. I wrote about it in this blog. Our star-worthy experiences are turning heads. He was the only help. 94% of travelers recommend this experience. We had no difficulty finding chairs at either the pool or the beach. Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Crta a Punta Sam, SM006 MZA 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres, Cancun, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Entrance to On-Site Fitness Center is Accessible, Room and Suites Access through the Interior Corridor, Safety Chains and/or Latches on Guest Doors, Toilet Seat at Wheelchair Height - Toilet for Disabled, Unlock your stay with the Marriott Bonvoy App. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. Traveling with 4 friends for a 50th bday celebration. We are looking for your next visit in the near future. or redistributed. 98% of travelers recommend this experience. Our room was in excellent condition and cleanliness. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. He was the only help. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. Not as good the second time. Ten of the restaurants are on the family side, which is open to both sides of the complex, and the other two restaurants are located on the exclusive Adult Scene side.