He was just very defensive and he was rude about it. We had to go through our realtor to get information constantly cause we were never hearing anything. Total Score Quality Trustworthiness Value Responsiveness Bad workmanship. NV License No. Wont never recommend anybody to this company. Horrible sales person. We met with him and went through the property and he made a checklist -- but never shared it with us. And all of this is because of people like Thomas and Lawrence. To whom to may concern, We moved in our home in Fort Myers in November. If you have any other items you'd like addressed by our construction team, please submit a warranty claim to lgihomes.corrigo.com. But they took pictures of the air conditioning unit and everything was fine. It goes from one side of the wall to the other side, Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. We purchased the home in January 2020 in the Crowley, TX area. There are so many things wrong such as the aluminum siding has been pieced together the landscaping looks like a child did the work. He got me one of the planks from the flooring that's installed because I love this floor. He did the walkthrough of the house. They have yet to come and repair that. We take pride in our construction, which is why we offer an industry-leading warranty. Snow and rain was also able to enter some homes due the damage, leaving homeowners facing leaks and water damage. I need to file a warranty claim for a leaking roof that is only 3 years old. I was impressed with the stuff they put in the LGI house. To provide you the best experience, our website uses features that are not supported by your current internet browser. Save your time and buy a better quality home because LGI is not it! Crack in slab straight across house. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. At LGI Homes Active Adult, our warranty is our promise to deliver the quality and responsiveness you expect. John Carter is who my claims always get assigned to and out of about 6 claims I put in, 2 were taken care of. I had to call every day or every other day to check on, Hey, what's going on? Dude said, We are on schedule. I was supposed to close October 27. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I kept telling him all of these things. Thanks, Marty Piepoli. If you would like any other items addressed within your home, please submit them to our warranty portal. And the representative was patient and he understood my skepticism. Shingles and siding from many Suntop Farms homes right outside Enumclaw were ripped off during the winter storm earlier this month, but many residents believe the fault lies with developer LGI for cutting corners. We walked through the house and in that small walkthrough, I found many things that I didn't like. They want to have a meeting with me & the wife to discuss it. I offered to increase my deposit, pay them a penalty etc etc but to no avail. Copyright 2023 LGI Homes, Inc. All Rights Reserved. Desired outcome: I used Loan Depot as my lender. Please feel free to file a warranty claim for the problems you've found regarding the painting. It was not done. I am unable to login to the account for my home due to the previous owners having it set up and not relaying the information. We are happy to hear that overall you had a good experience. BC721730. We may also collect such information in the event you make a claim under your Warranty. We got pushed back almost a year. Thank you for choosing LGI Homes and we hope you continue to enjoy your new home for years to come. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. So, I gave my two months notice at the apartment. The only time I heard from your sales agent was when I reached out to him. I was satisfied with that. Dundee, FL 33838 The rep was off one day or helping another customer and he had a supervisor who knew my name and situation. But everybody else has been great, like Philip and Christian. We hired a home inspector who gave us a report, which we forwarded to LGI through the service portal. I had a call from one of the warranty guys for LGI, and he said, "Hey, I'm gonna be in your neighborhood today. I wanted it where if you turn from the main street, you got to do a couple of turns to get to the street. But if you're gonna pay somebody to come in and texture the walls, make sure they're doing a good job. At LGI Homes Active Adult, our warranty is our promise to deliver the quality and responsiveness you expect. Items found prior to settlement we found are still not fixed. LGI told us that our home would be ready by Sept. originally December 4, 2022 my wife and I met with Sales Executive guy Mr. Steven Gonzales at his office 18721 Quiet Range Dr. Elgin, Tx 78621 about buying a new home from LGI Homes. Desired outcome: We are concerned by your comments and would like to ensure that our team addresses your warranty claims promptly - please send your information to customercare@lgihomes.com so our management team can investigate further. Learn more about what sets LGI Homes apart from other homebuilders. CAL DRE #02064225, LGI Realty - California, Inc. LGI Realty Minnesota, LLC. Kevin Wilkins I like that the home has a separate office 'cause I work from home. But later on, after the first week, around November 6, when we didn't close, so we came by and inquired with the office. On the day of, Carrie reached out and got our closing to go through after issues with paperwork transfers. I'm happy that everybody moved fast. Ed Lovin is a idiot and trying to force feed his opinion down my throat. The loan type was changed to conventional only after I reviewed the documents and demanded that it be changed. Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. Erin was amazing. But that's it. When I came into the house, one of the outlets wasn't working. And even now, he's still in contact. Thank you, Desired outcome: Thank you for choosing LGI Homes Active Adult. I rate the quality of construction as a 4 out of 5. [protected] To submit warranty requests, please CLICK HERE. I'm more than satisfied with the house. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We can't wait for you to move in and get settled in your community. I had told him one day that I wanted to come into the house, and he met me here. They said, "It's a hard close date. Congratulations on your new home! There's no true traffic 'cause it's kind of pear-shaped housing development, so you gotta try to come out the same way you went in. * Fields marked with an asterisk below are required. Thank you. Then there was no phone call and he didn't show up. Every now and then, I message him, Hey, Thomas. Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. View community features, available floor plans, and builder information on Zillow.com. He was very open. With all the closing costs and everything they covered, LGI was a no-brainer. Click here to get notifications about new complaints of LGI Homes. Check to see where the actual problem is and install the deflectors. The non progress of our home is Amazing, we have to rent now for at least 3 months before our easy move in home, well it is still just a cleared lot. Why do yall waste people time??? And in the beginning, when I asked him, Are we sure we're gonna close on October 27? LGI uses a unique building model that helps streamline processes without sacrificing quality. They already rented it out, too, because I told them, I don't want to pay any extra, so please rent out my unit first if possible.. Do I have any legal remedy here? We regret buying this home. Thank you. Hi Carlos, we appreciate your review and recommendation. Water damage, If under warranty please let me know. How are you? He would reply back. We're gonna close it next Monday, which was November 11. Wow, good information. Bought home in October 2015, left for deployment right after. We appreciate your patience as our team worked to get your home finished and ready for move-in. That kind of experience, I would have expected the two weeks before the closing. Get the warranty work done! Please do not buy a home from LGI. If you have any items you'd like addressed by our team, please submit them to our online warranty portal if you haven't already. I still had scratched cabinets but I'm happy they came out a week after I closed, fixing what needed to be fixed. It was a great thing for us to wait as long as we did because of all of the things that we were able to get in line before we actually took over the payments. While we'd like to think that our award winning quality, exceptional pricing and dedicated customer service speaks for itself, it never hurt to have someone else say something nice about us, too. We are elated to hear about your homebuying experience with our team. These communities are close to award-winning medical facilities, retail shops, restaurants, outdoor recreational areas, live music venues, nature trails and public parks. We told Mr. Gonzales that we live in an apartment and that are our lease is not up yet. LGI Homes range from $166,000 to $356,000. If you're gonna be doing the baseboards and if something's broken or cracked, don't just fill it full of putty. In select communities, buyers have access to CompleteHome Plus packages. But that was completely false because the $1,000 that I put towards escrow did not go towards my down payment, it went towards closing cost. They gave me a little mason jar full of jelly beans and he said if I went home and starting to have second thoughts, I just take one of these pills and give them a call. Even if it was delayed, if there were communication, like, Hey, Sai. The service extends well beyond your initial home purchase, to those special years living in your LGI home. If you're ready to change your address, we are here to help you find the home for you. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Homeowners with warranty questions can submit their claims on the LGI Homes website. Because I have to give two months notice to my apartment. So I told him my situation, I have to give them two months notice, so make sure. Stay away from this builder. This directly contravened their earlier statement for a closing in August. Some of the other builders don't include a garage motor, the front lights by the garage, and mailboxes. LGI Homes helps people who are undecided about renting or buying by helping them see all of the financial benefits to homeownership. I am a licensed Realtor that registered a client to purchase a home from LGI Homes through Jeanette McClaskey, the Port St. Lucie LGI sales rep. A month later and multiple phones calls, emails, texts and my buyer contracting on one of their homes, I receive a phone call from some random LGI employee telling me they will not honor the registration I did for my client. Our content is intended to be used for general information purposes only. As was Pat and Andrew Garcia- they were VERY helpful and finally got things done! Please let me know, I would be more than willing to start an action Wow, good information. This is not an honest company. Please reply back. Carols been great, work orders are slow nobody picks up there phone. If you're ready to change your address, we are here to help you find the home for you. I was, What am I supposed to do? Finally.. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I asked them to wait just a few days but they wouldn't listen. Copyright 2022 Consumers Unified LLC. I closed the 18th, but I was told the Friday before that, You will be closing on Monday. I was, Okay. Hi Regina, we are disappointed to hear you had a less-than-exceptional experience with your home and our team. They were apprised of my situation. There was a hole in a line in the wall. Oh, and I bought this property through RWN (Real Wealth Network). If i can give zero I can! Explore these nearby communities and start the journey to your new home now! And the first representative I spoke with on phone, Lawrence, was very friendly. Planks that have broken edges were used. Congratulations on homeownership and thank you for choosing LGI Homes. Hi Andrea, we apologize for any lack of communication about your warranty items and have sent your information to our team to investigate further. About Reviews Gallery Locations LGI Homes LGI Homes has a reputation for building quality new construction homes. Now sometime in June, I heard from their agent that the SFR was nearing completion and they wanted to close end of July. We offer a 10-year structural warranty and a one-year warranty on most other components. The bedrooms had carpet and I don't like carpet. Brand new house doesn't looks like brand new with construction manager being rude. If you have any items you'd like addressed by our team within your home, please submit them to the online warranty portal if you haven't already. Thank you, you have successfully subscribed to our newsletter! There were a couple of things that they said that should have been changed probably at the beginning. You need to know the difference between an VA, FHA, and conventional loan BEFORE speaking with the loan officer. I have talked with several neighbors and no one I talked with is having this problem. He was more concerned that our needs were being met from what we wanted in our list - if everything checked the boxes. 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