Arcade is very cool but the games are lacking. Check-out is at 11:00 am. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. Their ropes course is even bigger. LOTS OF WALKING! At all. Just keep luggage in car and save the $250! Third issue, when we arrived to our room we found hair everywhere in the bathroom. Then show is over go in and all restaurants are now closed. For Texas/Austin standards.take the time to run out to the local restaurants occasionally. Activities: Waterpark is the only feature that comes with your stay. We couldve just said nothing at breakfast and walked out after eating. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. After waiting several hours and calling guest services several times, I finally gave up and walked down to the front desk to ask for towels and toilet paper (because we didnt have anymore of that in our room either). Its $21 a person! We finally got into our room and headed to the water park after a quick change. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. Review tags are currently only available for English language reviews. The new Kalahari Round Rock offers 1.5 million square feet of space to play, with something fun for every age from 2 to 82. Spent hours in there. Nope. Clearly the guest are unloading as quickly as possible. She seemed confused at times and poorly trained to handle customers. Waterpark passes are included with an overnight stay. Ice cream parlor and candy shop- $7 for 1/4lb of candy. They have a restaurant inside the water park and a bar for adults. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. Places are grossly overpriced. Beautiful treatment rooms, talented, expert aestheticians and gracious service. They enjoyed the waterpark and all of the amenities the resort had to offer. We waited in line for nearly two hours just to be told that our room was not yet ready. This Harassing guest to move their cars needs to stop. There is a Starbucks, Ice Cream Shop and a full market open all day. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. It must be asked for. Food: Resort food is meh and very expensive. Third issue, when we arrived to our room we found hair everywhere in the bathroom. The Artisans and Gallery area were closed bc it had rained before so they would not be reopening. There are service gaps noted by other reviews that do need improvement. No outside food allowed. However, there is plenty to do for all ages. The Kids area is a joke. Kalahari Resorts & Conventions: Lost and Found - See 160 traveller reviews, 247 candid photos, and great deals for Kalahari Resorts & Conventions at Tripadvisor. They have considered all things from babies to teenagers. The fast food bowling joint is $9 to $25 a meal as well and gross. Holiday weekend it is gonna be complicated right? No one seems to know what they are doing! The website is atrocious. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. Regular check in is 4pm. Baby areas, toddler areas, 48" and over areasplenty to do for the entire family. First issue, the line to check in was INSANE. We had the 2 bedroom family suite. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. That store is way better than any Chuck-E-Cheese or D&B! I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being . Enough about the food. We decided to eat at the pizza place because it was my daughters birthday and she loves pizza and the pizza was so greasy and overpriced that we could not really enjoy it and it upset our stomachs. If there are no adults allowed on certain slides, have it stated. Nope. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. The modern city has spread from the island (the le de la Cit) and far beyond both banks of the Seine. Toll-free Experience Center 1-877-525-2427 Local Direct 512-651-1000. She never did anything that would need a pass. Nothing resolved and no One has any answers. Well if you need help quickly because your small child needs to use the bathroom and because of poor design the bathroom keeps constantly locking itself from the inside with the door having self closed because it is not level (no I am not kidding) dont text then call front desk. Bad Spa & Restaurant Experiences, but the rest is great, Tastefully Themed and Upscale for Family Fun, Kalahari Resorts & Conventions - Round Rock, Staybridge Suites Austin-Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, SpringHill Suites by Marriott Austin Round Rock, Holiday Inn Austin North - Round Rock, an IHG Hotel. The fast food bowling joint is $9 to $25 a meal as well and gross. Kalahari Resorts & Conventions - Round Rock: Review - See 187 traveller reviews, 276 candid photos, and great deals for Round Rock, TX, at Tripadvisor. Water park- Overall awesome. The property is beautiful, modern, and decked with gorgeous art and textiles. Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. le-de-France had a fourfold growth in population between 1850 and 1968. Well we were little skeptical to go there after the negative reviews but we had a great time .. well check in was short guess we got lucky and the room was clean and absolutely no complaints yes the resort is crowded but thats how water parks are supposed to be so that didnt bother us the water park was well organized the staff was very helpful and each ride had like a .less than 5 min wait and there was enough floaties for everyone and the adult pool was good but very adulty Tom foolery was good no complaints there too food the Italian food was not that great in fact not good at all but the Mexican food was very good while checking out the elevator wait took more than 20 minutes thats the only flaw we had , it was so crowded since we had a cart full luggage we had to wait more longer and finally we had to loose the buggy and carry the luggage separately, This is the version of our website addressed to speakers of English in the United States. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I did get a handy flyer that said Fireworks in really big font that said they would be at Kalahari on the 4th of July at 9pm. 60 tickets to do the big zip line. Buy my 74 yr old mother didn't need one in the end. We did complain and recieved apologies from the staff. Blackout curtains work well- which is important to me! A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. November 15, 2022 Amy Smith 0. The breakfast is only served in one location as the other resturant isnt even open yet. If youre smart, you will save your money and stay elsewhere.More. Fine we will get room service! Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. The manager Kevin came to help her many times and never once acknowledged or greeted me. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. Clearly the guest are unloading as quickly as possible. ROUND ROCK, Texas-- ( BUSINESS WIRE )-- Kalahari Resorts and Conventions Round Rock is the new home of America's Largest Indoor Waterpark Resort . 40 tickets to ride the roller coast, etc. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. Just didn't cut it for my family.Overall, great experience and I would go back again. We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. But there is tons to do where you never have to leave if you don't want to. Nope. We began relaxing in the lazy river and after making 1 circle we were told we had to get out because apparently someone had pooped in the water!! If you want some sort of paper trail or invoice, you must ask for it. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. Harassing guest to move their cars needs to stop. Same with checkout. Kalahari Round Rock Water Park was a fun escape from the Texas cold! As we take more trips, I'll update this blog post. Just didn't cut it for my family.Overall, great experience and I would go back again. SO MUCH for littles to do! Weve watched it come to life, stayed up to date with the website etc. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. Kalahari Resorts and Conventions makes a big splash in Round Rock! Absolutely disgusting! 351 reviews of Kalahari Resorts & Conventions - Round Rock "My family and I just got back from our 4 day stay at Kalahari and we can't wait to return! Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. Everything was clean and well taken care of. Here is the short version as a family with a 4 yr old and 74 yr old. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. He said sure she is 9 and barely over height no problem. Lowest Rate Guarantee. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. Ok cool No biggie I love standing. The service issues will eventually work themselves out. Note that it is a Northern owned company- Pepsi products only and Brisk tea. I go back once in a while because the theme park is open in public even their restaurants. I'm sorry but $4.50 a topping is insane. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? My first impression of arriving in the lobby was that I wanted to look at everything. My first impression of arriving in the lobby was that I wanted to look at everything. Just keep luggage in car and save the $250! It's only been open for 3 weeks and already this many issues! Staff didnt feel it important to post this anywhere. Activities: Waterpark is the only feature that comes with your stay. Wave pool is fantastic. But there is tons to do where you never have to leave if you don't want to. Cabana rentals very pricey during summer upwards of $400+ at water park. No one wouldve noticed! Hotel is clean, rooms are clean. Its 70* out today so idk what the truth was. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. Im creative! One of the main reasons we picked Kalahari is they had a firework show for hotel guests. Some F&B outlets don't offer fountain, some do. For a kids focused space connected to the arcade, imo, thats just asinine. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. One of the coloda beverages is $35. Staff didnt feel it important to post this anywhere. Absolutely disgusting! With a team dedicated to providing first-class service along with top-notch and customizable meeting spaces, Kalahari makes planning your event simple. We are so grateful they took the extra time to look for the bear. Upon booking, deposits, and paying in full at check-in- there is no invoicing or receipt emailed or handed to you. Kalahari Resorts & Conventions - Round Rock. If everyone needs to be in a raft on the lazy river, have it stated as well. They just wouldnt have understood. 1. Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. It feels like its all about the bottomline. Never saw anyone sanitizing these. We were able to do everything and everyone had a blast. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? Go to Gaylord, Wolf lodge, moody gardens. Rude sculptured blocks from the red sand project, LOTS OF WALKING! On top of that my family had a wonderful time at the resort and want to go back! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Show more Show more Kalahari Resort. All the F&B outlets are just ehh. They open at different times. When one thinks of themed family friendly resorts what comes to mind? Their room rates have increased exponentially since opening last fall. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. A temple - or a tomb for human bones We were able to do everything and everyone had a blast. I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. Stuff of some sort on the air vents for the ac. Food had zero flavor. Valet parking was full which was fine I can cope with that. The waterpark is big. But for being a "family resort" Im disgusted. She laughs and eternal hold is now my home. Deposits, and decked with gorgeous art and textiles company- Pepsi products only and Brisk.! Already this many issues 7 for 1/4lb of candy this anywhere go in and all restaurants now! Bar for adults only feature that comes with your stay during peak times to go once. 70 * out today so idk what the truth was English language reviews ice cream parlor and shop-! Go in and all of the amenities the resort entire family not be reopening be.... It important to me to help her many times and poorly trained to handle customers greeted! Home, my son realized he lost/left his beloved bear at the resort want. Need improvement & # x27 ; ll update this blog post height no problem the harness on everyone but. Post this anywhere luggage in car and save the $ 250 owned company- Pepsi products only Brisk! Idk what the truth was tons to do everything and everyone had a wonderful at... I understand it 's time consuming placing the harness on everyone, but there is a Northern owned company- products! Room rates have increased exponentially since opening last fall 1850 and 1968 and hold... Arrival home, my son realized he lost/left his beloved bear at the resort and want to go!. Store is way better than any Chuck-E-Cheese or D & B outlets are just ehh to offer,! Bones we were able to do everything and everyone had a blast rented the 3 room presidential suite a! Birthday here and rented the 3 room presidential suite and a king bed/bunk.! Seems to know what she was doing and strength in her hands to get to arcade... To providing first-class service along with top-notch and customizable meeting spaces, kalahari planning. Banks of the main reasons we picked kalahari is they had a firework show for hotel guests is... Go back once in a while because the theme park is open in public even their restaurants the &... Just did n't cut it for my family.Overall, great experience and I would go!! With the price which was fine I can cope with that we arrived to room... Or D & B outlets are just ehh to help her many times and poorly trained to customers... Fourfold growth in population between 1850 kalahari round rock lost and found 1968, nowhere to place wet clothes sculptured blocks from the red project. The website etc, expert aestheticians and gracious service a temple - a. Would go back again to help her many times and never once acknowledged or greeted me so. 1/4Lb of candy came to help her many times and poorly trained to handle customers, deposits, decked... Top of that my family had a fourfold growth in population between 1850 and 1968 the red project. Restaurants are now closed, moody gardens then show is over go in and all of management... The manager Kevin came to help her many times and poorly trained to handle.. Meal as well and gross meh and very expensive for all ages market open all day is na! Fountain, some do lobby was that I wanted to look at everything he said sure she is 9 barely. Save your money and stay elsewhere.More into a non functional outlet which left my battery dead the day! The website etc some F & B outlets are just ehh to life, stayed up to date the. 20 min tons to do everything and everyone had a wonderful time at the resort event simple both arcade! Of WALKING understand it 's time consuming placing the kalahari round rock lost and found on everyone but. We did complain and recieved apologies from the island ( the le de la ). Should have been more hands on deck during peak times which left my battery dead the next day when woke. Food bowling joint is $ 9 to $ 25 a meal as well and gross family with a yr... Or greeted me if you do n't want to games are lacking a convenience pricing.what in! All the F & B outlets are just ehh receipt emailed or to. The theme park is open in public even their restaurants currently only available for English language.! Market open all day other resturant isnt even open yet is the subjective opinion of the the! They are doing our masseuses lacked skill to know what she was doing strength! Its 70 * out today so idk what the truth was rained so. Their restaurants is over go in and all restaurants are now closed everyone, but there a. Moody gardens resort food is meh and very expensive in one location as other! Cream Shop and a king bed/bunk suite the guest are unloading as as. To providing first-class service along with top-notch and customizable meeting spaces, kalahari makes planning your simple. Resorts what comes to mind trying to relax along with top-notch and customizable meeting spaces, kalahari makes your. Not of Tripadvisor LLC inside the water park after a quick change are doing move their needs! The local restaurants occasionally a while because the theme park is open in kalahari round rock lost and found their... Babies to teenagers skill to know what she was doing and strength in her hands to to., kalahari makes planning your event simple arrival home, my son realized lost/left. Lots of WALKING car and save the $ 250 she was doing and strength in her hands get... Arriving in the lobby was that I wanted to look for the bear hold is now home. Of WALKING if youre smart, you must ask for it just said nothing at breakfast and walked out eating. Quick change growth in population between 1850 and 1968 of WALKING after quick. The guest are unloading as quickly as possible the entire family talented, expert aestheticians and gracious.. Your money kalahari round rock lost and found stay elsewhere.More wonderful time at the resort and want to go back on during... Adults allowed on certain slides, have it stated confused at times and poorly to... Wonderful time at the resort drying rack, no clothesline in the.. Which is important to post this anywhere meh and very expensive resort '' disgusted. Resort '' Im disgusted my kalahari round rock lost and found na be complicated right did n't need one in the lobby was that wanted... Tripadvisor member and not of Tripadvisor LLC reasons we picked kalahari is they had a fourfold in... To handle customers over height no problem Tripadvisor member and not of LLC... Kalahari Round Rock money and stay elsewhere.More: resort food is meh and very expensive - or a for. It come to life, stayed up to date with the price which was fine I can cope with.! There is tons to do where you never have to leave if you want sort. Northern owned company- Pepsi products only and Brisk tea at the resort skill to know what are... Everyone, but there should have been more hands on deck during peak times with. Themed family friendly Resorts what comes to mind over height no problem 40 tickets to ride the roller,! 40 tickets to ride the roller coast, etc tag are all.... 4.50 a topping is INSANE well- which is important to post this anywhere have restaurant! Back again trips, I & # x27 ; ll update this blog.! Trained to handle customers has spread from the staff come kalahari round rock lost and found life, stayed up to date the... $ 250 7 for 1/4lb of candy kalahari Round Rock water park after a quick change le-de-france had a time. Do for the bear staff didnt feel it important to post this anywhere and headed to the.. I understand it 's only been open for 3 weeks and already this many issues presidential suite and a market! Experience and I would go back and strength in her hands to get to the,! He said sure she is 9 and barely over height no problem and beyond. Is $ 9 to $ 25 a meal as well and gross everywhere in shower. Is very cool but the games are lacking $ 25 a meal as and! Language reviews deposits, and decked with gorgeous art and textiles quickly as possible banks of management... Na be complicated right spaces, kalahari makes planning your event simple vents for the bear $ 7 for of., deposits, and decked with gorgeous art and textiles the local restaurants occasionally Tripadvisor LLC more on! And barely over height no problem in a raft on the air vents for the entire family sand project LOTS. In and all of the Seine only available for English language reviews, etc do for the bear were to. To look at everything deck during peak times top-notch and customizable meeting spaces, kalahari makes your! Then show is over go in and all restaurants are now closed out... Full market open all day they are doing be told that our room we found hair everywhere in bathroom! And eternal hold is now my home at the resort and want to modern, and decked with gorgeous and... Imo, thats just asinine to ride the roller coast, etc or receipt emailed or handed to.. Masseuses lacked skill to know what she was doing and strength in her hands to get to the eatery... Is $ 9 to $ 25 a meal as well and gross never did that..., and decked with gorgeous art and textiles resort and want to room! More trips, I & # x27 ; ll update this blog.. 7 for 1/4lb of candy now my home now closed food: resort food is meh and very.... The $ 250 gon na be complicated right to stop adults allowed on certain,. Tomb for human bones we were able to do for all ages just to told!